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I made a deposit of 120 won and I've been trying to withdraw 400 for 7 days via Pix and there's no payout the chat is answered by IA who always gives the same answer your withdrawal will be processed you just have to wait after all this time no payout

Fiz um depósito de 120 ganhei e estou tentando sacar 400 a 7 dias via Pix é nada de pagar o chat é respondido por IA que dá sempre a mesma resposta seu saca será processado só precisa aguardar depois de todo esse tempo nada de pagar

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

In Brazil it is not at all common for withdrawals to be delayed, all the houses that operate in Brazil offer instant withdrawal via Pix this for about 5 years so you need to adjust this there to compete in this market. But thanks for solving my case I received the withdrawal 7 working days after the request when you have instant withdrawal let me know by email so I can play on the platform again thanks

No Brasil não é nada comum saque demora, todas as casas que operam no Brasil oferecem saque instantâneo via Pix isso a uns 5 anos então vocês precisam ajustar isso aí para competir nesse mercado. Porém obrigado por resolver meu caso recebi o saque 7 dias úteis após a solicitação quando tiver saque instantâneo me avise por e-mail para eu voltar a jogar na plataforma obrigado

Dear cosmejr,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru