Flappy Casino - Il giocatore fatica con il processo di verifica dell'account.

I'm unable to contact support to verify my account, I've tried using the live chat but nothing happens, and it's the same with email.

Non riesco a contattare l’assistenza per verificare il mio account, provo dalla chat live ma non succede nulla, idem con email

Hello poiandreiovunque,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Flappy Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear all,

Please, allow us to intervene and provide further clarification about this ongoing case.

The player has successfully completed our KYC process, the pending withdrawal has already been processed from our side and the player has been notified via email form.

We hope that this will clarify the situation and allow everyone to move forward.

Kind regards,

Flappy team

Dear poiandreiovunque,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.