Frumzi Casino - I prelievi dei giocatori sono ritardati.

Hi guys good evening

I'm opening a complaint here because I don't know what to do

I used to play regularly at this casino (like at others) but here I was playing thousands of euros a month.

It's quite intuitive and I'm happy with it, but out of nowhere they blocked my withdrawals and in the support chat they keep telling me that they'll contact me via email.

I am level 4 VIP and I also wrote to VIP support who told me they are working on my case.

We have another little problem, I made a very high win (14000x) and my balance is now over 10k..

It's a Malta casino, not AAMS, so I can't do much in Italy.

Any advice? Thanks a lot.

Ciao ragazzi buonasera

Sto aprendo un reclamo qui perché non so cosa fare

Praticamente giocavo regolarmente in questo casinò (come in altri) ma qui giocavo migliaia di euro al mese..

È abbastanza intuitivo e mi trovo bene però dal nulla mi hanno bloccato i prelievi e in chat assistenza continuano a dirmi che mi contatteranno via mail..

Sono livello 4 vip e scrivo anche all'assistenza VIP che mi ha detto che sta lavorando al mio caso..

Abbiamo un altro piccolo problema, ho fatto una vincita altissima (14000x) e il mio saldo adesso ha superato i 10k..

È un casinò si malta non aaams quindi posso fare ben poco in Italia..

Consigli? Grazie mille

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you tried selecting several different payment methods for submitting your withdrawal request?
• Is your profile fully verified?
• What types of games did you play to accumulate your most recent winnings?
• Did you play with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika