Frumzi Casino - Il prelievo del giocatore ha subito un ritardo.

I have been a customer of the casino for 2 years and have made many successful withdrawals until last week. I have made a lot of money in the last 1.5 months but I won a significant amount again and I already have 3 withdrawal requests since 14/3, the first one and I have other money in it. Please help and advise me to withdraw it as I keep hearing the same things even in emails.

Είμαι 2 χρόνια πελάτης του καζίνο και έχω κάνει πολλές επιτυχημένες αναλήψεις μέχρι και την προηγούμενη βδομάδα έχω βγάλει αρκετά χρήματα τον τελευταίο 1,5 μήνα αλλά κέρδισα ξανά σημαντικό ποσό και έχω ήδη 3 αιτήματα αναλήψεων από 14/3 το πρώτο και έχω και άλλα χρήματα μέσα παρακαλάω βοηθήστε και συμβουλέψτε να τα βγάλω καθώς ακούω συνέχεια τα ίδια πράγματα ακόμη και σε ιμειλ

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Dear Stavros,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Yes, I understand what you're saying, Alpine, and I've made over 40 withdrawals in the past 2 years, I've never had such a delay.

Ναι καταλαβαίνω τι λέτε αλπικά και χω κάνει πάνω από 40 αναλήψεις μέσα στα 2 χρόνια ποτέ δεν είχα τέτοια καθυστέρηση

Can you help please?

Μπορείτε να βοηθήσετε σας παρακαλώ;

Will you help Karla? I click on live support and I can't get in

Θα βοηθήσεις Karla? Πατάω πάνω στο live support και δεν μπορώ να μπω

To inform you, the first withdrawal on 14/3 is €500 and two more are expected on 15/3 and 22/3 with the same amount. And I have €5600 in my account.

Για να σας ενημερώσω η πρώτη ανάληψη 14/3 είναι 500€ και αναμένουν άλλες 2 15/3 και 22/3 με το ίδιο ποσό. Και μεσα στο λογαριασμό έχω 5600€

The 3 withdrawals have just been made.

Μόλις μπήκαν οι 3 αναλήψεις

Dear Stavros,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

As I told you above, I had 3 pending withdrawals, they were made after 13 days of waiting yesterday, I made another one and I'm waiting for the month to change for the rest, however I have other money.

Ότι σας είπα και παραπάνω είχα 3 εκκρεμείς αναλήψεις έγιναν μετά από 13 μέρες αναμονής χθες, έκανα άλλα μια και περιμένω να αλλάξει ο μήνας για τις υπόλοιπες πάντως έχω και άλλα χρήματα

Dear Stavros,

Thank you for the update, I’m glad to hear that the previous withdrawals have been processed.

To make sure we keep our records accurate, could you please confirm the total amount you have successfully received since submitting this complaint? This will help me adjust the case accordingly on our side.

Thank you in advance for your cooperation.

Karla

1500€

Dear Stavros,

Thank you for your update and confirmation.

To better understand the current situation, could you please provide a screenshot of your withdrawal history, specifically showing any pending withdrawals?

This will help us review the status more accurately and proceed with the case accordingly.

Thank you in advance for your cooperation.

Karla

Dear Stavros,

Thank you for your update.

To better understand your current situation, could you please clarify if you have submitted any additional withdrawal requests after the €1500 was processed? If yes, kindly specify how many withdrawals you have requested and the exact amounts.

Additionally, please upload screenshots of all your currently pending withdrawal requests, including the dates and amounts visible in your withdrawal history.

This will help us review your case more accurately and proceed accordingly.

Thank you in advance for your cooperation.

Karla