Frumzi Casino - L'account del giocatore è stato chiuso e il prelievo annullato.

Without explanation, my withdrawal was canceled and my account, which I had been using regularly for some time, was closed. There has been no further response from them.

Senza spiegazioni mi è stato annullato il prelievo e chiuso l'account, che usavo regolarmente da tempo. Non vi è più risposta da parte loro

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear sbrandi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you pass the verification before you lost access to the account?
• Could you please let me know how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked? Please post a screenshot.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean