Frumzi Casino - L'elaborazione del prelievo delle somme vinte dal giocatore è in ritardo.

I made three withdrawals (the maximum number of pending withdrawals allowed) on January 2, 3, and 4, 2026. Following a 12-day delay, I decided to cancel the withdrawals and request another withdrawal via bank transfer. Can I ask for my case to be considered? My request is now only two days old, but the previous ones date back to early January.

Ho effettuato 3 prelievi (il massimo consentito di prelievo in sospeso) il 2/01/2026, il 3 e il 4. In seguito ad un ritardo di di 12 giorni ho deciso di annullare i prelievi e chiedere un altro prelievo tramite bonifico bancario. Posso chiedere che il mio caso venga preso in considerazione? Ora la mia richiesta ha solo 2 giorni, ma quelle precedenti risalgono ai primi di gennaio

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Dear Criloi,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Criloi,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi, I'm waiting for a withdrawal from February 16th that hasn't arrived yet. It's been a few days, and it's been 500 euros.

Ciao, io aspetto un prelievo del 16 febbraio ancora non arrivato. 500 euro, sono passati ormai molti giorni

Dear Criloi, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at  [email protected] or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.