Fun88 Casino MX - Il giocatore dichiara che il pagamento è in ritardo.

I made a deposit (as I had done many times before) of 1000 pesos, after making the corresponding rollover and winning 4265 pesos I tried to make a withdrawal and said withdrawal was on September 19, 2025 almost a month ago and the only thing that happens is that the casino cancels my withdrawal and says "Please contact customer service for assistance." I contacted customer service and they told me to send the withdrawal again, after that 3 days go by again and the same thing, they cancel my withdrawal and tell me to contact customer service and that my withdrawal is under review.

Realice un deposito (como ya habia realizado muchas veces antes) de 1000 pesos, despues de realizar el rollover correspondiente y ganar 4265 pesos intente realizar un retiro y dicho retiro fue el 19/septiembre/2025 hace casi un mes y lo unico que sucede es que el casino cancela mi retriro y comenta "Por favor, contacte al servicio de atención al cliente para recibir asistencia." contacto a servicio al cliente y me dicen que vuelva a mandar el retiro, luego de eso pasan otra vez 3 dias y lo mismo, cancelan mi retiro me dicen que contacte a servicio al cliente y que mi retiro esta en revision.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear AldairV9,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear AldairV9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru