Glitchspin Casino - La chiusura dell'account del giocatore è posticipata.

Hello

I've played in this casino and i contact multiple times live chat and also via email in order to close my account.Ive contacted also vip manager but my account still opens.Ive made ab one time week break because this is the only solution in order to close the account but is temporary.Yesterday i spent around 500 there again. This is not acceptable so many times I told them that i have addiction issue and casino remains silence.

Could you do something about that?

Thanks

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Glitchspin Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling addiction? Please share the information with timestamps if available, to my email at [email protected]

If your account is currently not blocked, as the next step, I recommend you contact the casino again with a self-exclusion request via email at [email protected], and at the same time, include me in the copy of the email at [email protected]

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Glitchspin Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

My account is open also I've sent to you the emails I've sent with the communication asking about closing my account.

Thanks

Hello Zgirk,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for your patience.

According to the response from the casino, your account was closed on 21/1/2026.

Is this accurate?

Please let me know.