GoldenLion.bet Casino - Il ritiro del giocatore è ritardato.

Hi, I requested a withdrawal from GoldenLion on September 22, 2025, I contacted support several times via chat but they told me that I have to wait between 14 and 21 business days to receive the withdrawal.

It's been over 30 business days now, but still nothing has happened, and my withdrawal remains "pending." I only played with my real money, with no bonus, and I've won only €10 of my deposits, so it's truly shameful that they're making me wait so long to pay out.

I hope you can help me.

Thank you.

Salve, io ho richiesto un prelievo da GoldenLion il 22 Settembre 2025, ho contattato diverse volte il support via chat ma mi hanno detto che devo aspettare tra i 14 e i 21 giorni lavorativi per ricevere il prelievo.

Adesso sono passati più di 30 giorni lavorativi, ma ancora non si smuove nulla e il prelievo rimane "in attesa". Ho giocato solo i miei soldi reali senza bonus e ho vinto praticamente solo 10 euro rispetto ai miei depositi, quindi è veramente vergognoso che facciano aspettare così tanto per pagarmi.

Spero che possiate darmi una mano.

Grazie.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

I have never received any winnings from this casino, this is the first time I have requested a withdrawal from them.

Non ho mai ricevuto vincite da questo casino, è la prima volta che richiedo un prelievo da loro.

Dear Spaffle,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 30+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for GoldenLion.bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from GoldenLion.bet Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.