Green Luck Casino - Il ritiro del giocatore è ritardato.

I assume GreenLuck is withholding my withdrawal. In the support chat, I'm given various excuses and absolutely nothing is happening. My KYC verification isn't required, probably due to the deposit method.

Ich gehe davon aus, dass GreenLuck meine Auszahlung extra einbehält. Im Support Chat werde ich mit verschiedenen Dingen vertröstet und absolut nichts tut sich. Mein KYC muss nicht gemacht werden, liegt vermutlich an der Einzahlungsmethode.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Green Luck Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account accessible to you? Can you log in to your player's account?
• Did you achieve your current balance with the help of a bonus?
• Do I understand correctly that the casino didn't approve your documents? Which ones were approved and which ones were not?
• Could you please list which documents you submitted, and when exactly you submitted them to the casino?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas