HellSpin Casino - Le vincite del giocatore vengono confiscate.

I deposited 5usd to try the welcome bonus with this I earned 50usd (still in bonus) I released it as a real balance and available to withdraw, of course, I withdrew the 50usd and it turns out that the casino canceled the withdrawal the next day (by user) when I did not cancel the withdrawal obviously and confiscated the money, solution? Nothing that when I created the account I accepted that they confiscated the money. Do not use this thieving casino. They steal money and justify that you signed that when you created the account.

Deposité 5usd para probar el bono de bienvenida con esto gane 50usd (aún en bono) me lo libero como saldo real y disponible para retirar, claro, retire los 50usd y resulta que el casino al día siguiente me cancelo el retiro ( by user ) cuando yo no cancele el retiro obviamente y me confiscó el dinero, solución? Nada que cuando me cree la cuenta acepte que me confiscaran el dinero. No usen este casino ladrón. Roban dinero y justifican que firmaste eso al crearte la cuenta.

Hello,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with HellSpin Casino.

According to the email from the casino that you shared, a breach of the maximum bet was identified. Could you please clarify whether you placed any bets exceeding the maximum allowed amount? If so, please indicate the number of instances. Furthermore, do you have access to your game history, and would it be possible to forward it to [email protected]?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hi Katarina, at no time did I exceed the bonus amount, I was only playing 50 CLP (0.05 USD) which is nothing at all, I accessed the game history and this is what it says, they deducted -$45,000 CLP as a "balance correction.

(I'm attaching the balance correction and the winnings I got so you can see the bet I used)

Hola Katarina, en ningún momento excedí el monto del bono, solo estaba jugando de 50 CLP(0.05 usd) que es la nada misma, accedí al historial de juego y me sale esto, me descontaron -$45.000 CLP como "corrección de saldo.

(Adjunto la corrección de saldo y las ganancias que obtuve para que vea la bet que use)

Hello,

thank you for your message and the screenshots provided.

Concerning the game history, it is typically a comprehensive document, often in Excel format, detailing each game played. This record includes granular information such as the time of gameplay, specific games played, wagers, wins, and losses. Do you have access to such a document? Could you kindly forward it to my email [email protected]?

Kindly include all communications you have had with this casino, like emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear Jho21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru