HitNSpin Casino - L'account del giocatore è stato chiuso, bloccando i tentativi di prelievo.

Update July 1, 2026:

Today I received an email from the casino support, informing me that both of my withdrawals (€420 and €100.21) were rejected by the bank. They suggest I make a new withdrawal request with another payment method.

However, my account is completely blocked and I cannot log in to create a new request.

Ενημέρωση 1 Ιουλίου 2026:

Σήμερα έλαβα email από το support του καζίνου, όπου μου ενημερώνουν ότι και οι δύο αναλήψεις μου (420€ και 100,21€) απορρίφθηκαν από την τράπεζα. Μου προτείνουν να κάνω νέο αίτημα ανάληψης με άλλο τρόπο πληρωμής.

Ωστόσο, ο λογαριασμός μου είναι πλήρως μπλοκαρισμένος και δεν μπορώ να συνδεθώ για να δημιουργήσω νέο αίτημα.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear velgos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem withdrawing the remaining balance in your account.

Please allow me to ask you a few questions, so I can understand the situation.

• Did you pass the verification before you lost access to the account?
• Could you please advise when exactly your account was blocked?
• Did you achieve your current balance with the help of a bonus?
• Did you have successful withdrawals before you lost access to your account?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean