HypeKasino Casino - Il giocatore richiede la chiusura dell'account per autoesclusione.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear elvissweet,

Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. I checked the Responsible Gambling section, and I found this:

Closing an account:

You can make self-exclusion in the Responsible Gambling section in your profile and your account will be closed. If you want to close your account permanently or you have gambling problems, please contact [email protected].

If you have any additional questions you can contact our support team via Live chat or email [email protected] . Our support team is ready to help you 24/7.

When did you inform the casino about your gambling addiction for the first time? Could you please forward the self-exclusion requests you sent to the casino to my email at [email protected]?

Thank you very much for your cooperation.

Best regards,

Kristina

Thank you for your quick response

I have been banned from the platform several times.

And then reopened

And yet, I reported my gambling addiction.

They don't take it seriously.

I lost every time, morning, noon, and night, always the same result.

Something's wrong with the platform.

That can't be real.

That one only loses

And you can't even win 300 or 400 times.

I played everywhere

As soon as you play on the platform

Do you have to expect a 1000% chance of losing every round?

Regardless of which website of the platform

I lost a few thousand euros on each website.

But now it's over.

Despite having written 100 times via chat and email that I'm having problems with the game...

The platform only wants the money

sons don't give a damn

This platform is very, very dangerous

And it has a very low payout rate.

with 94% RTP and below 94% RTP

And they don't have that many customers either.

Danke für Ihre schnelle Antwort

Ich habe bei das Plattform mehrmals gesperrt

Und dann wieder geöffnet habe

Und trotzdem, dass ich spielsucht gemeldet habe

Die nehmen das nicht ernst

Ich habe morgens Mittag abends jedes Mal verloren immer dieselbe Ergebnisse

Das Platform irgendwas stimmt es nicht

Das kann Nix sein in Realität

Dass man nur am verlieren

Und nicht mal 300 oder 400 fach gewinnen kann

Ich habe überall gespielt

Sobald bei der Plattform spielst

Musst du mit 1000 % rechnen dass man jedes Spielrunde verlieren kannst

Egal welche Webseite von das Plattform

Ich habe bei jede Webseite paar 1000 € verloren

Aber jetzt ist Ende

trotzdem, dass ich 100 mal per Chat und per E-Mail geschrieben, dass ich Spiel Probleme habe

Das Platform möchte nur das Geld

sons ist deme scheiss egal

Das Plattform ist sehr, sehr gefährlich

Und hat eine sehr niedrige Auszahlquotte

mit 94% RTP und unter 94 % RTP

Und die haben auch nicht so viel Kunde

Thank you for your reply, elvissweet. Could you please clarify whether you currently have access to your casino account? When did you make the last successful deposit?

Thank you so much for your help!

Now I can no longer log in and I can no longer unlock.

Thank you again for your help.

Vielen Dank für eure Hilfe

Jetzt kann ich nicht mehr einloggen und ich kann nicht mehr entsperren

Vielen Dank noch mal für Ihre Hilfe

I am happy to hear that your account has finally been closed. Do I understand correctly that we can consider this case resolved?

Yes

Thanks for your help

Ja

Danke für Ihre Hilfe

Dear elvissweet,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru