Jackpoty Casino - Il ritiro del giocatore è ritardato.

Hello dear Casino Guru Team,

I have €2,279 in my Jackpoty Casino player account. I originally deposited using my Neteller credit card. Now the casino is refusing to withdraw to Neteller because I'm not using the same withdrawal method I used to deposit. I would like to withdraw to the credit card, but Jackpoty doesn't offer this withdrawal option. The verification process is already complete, and I even sent the casino proof that my Neteller account is linked to the Neteller credit card.

Could you please help me in this case so that Jackpoty allows me to make the withdrawal to my Neteller account?

Thanks!

Hallo liebes Casino-Guru Team,

ich habe bei dem Jackpoty Casino 2.279 € auf meinem Spielerkonto. Ich hatte ursprünglich mit meiner Neteller Kreditkarte bei Jackpoty eingezahlt. Jetzt verweigert mir das Casino die Auszahlung auf Neteller, da ich nicht die gleiche Auszahlungsmethode nutze mit der ich eingezahlt habe. Ich würde ja gerne auf die Kreditkarte auszahlen, jedoch bietet Jackpoty diese Auszahlungsoption nicht an. Der Verifizierungsprozess ist auch bereits abgeschlossen und ich habe dem Casino sogar einen Nachweis geschickt, dass mein Neteller-Konto mit der Neteller-Kreditkarte verbunden ist.

Könnt ihr mir in dem Fall bitte weiterhelfen, so dass Jackpoty mich die Auszahlung auf mein Neteller-Konto vornehmen lässt.

Danke!

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Dear Olli9292,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue. It's important to understand that the casino doesn’t have complete control over the payment methods that are offered. There are several factors that can affect this, such as the licensing authority, geographical location, contracts with payment providers, and bank restrictions. Just because a payment method is available for deposits, it doesn’t necessarily mean it will be offered for withdrawals as well. Additionally, payment methods can be discontinued at any time, and unfortunately, casinos may be limited in their ability to offer certain payment options to their customers.

• Have you ever made a withdrawal at this casino?
• Could you please advise if you have been informed about any alternative methods to withdraw your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Petra

Hello Petra,

The withdrawal method "Neteller" is generally available in the Jackpoty withdrawal section. Unfortunately, my withdrawal requests are rejected with the message that I selected a different deposit method (Neteller credit card).

Regarding your questions:

I have not previously made a withdrawal from this casino.

The only withdrawal method offered to me by the casino chat was "bank transfer." However, my bank categorically refuses withdrawals from online casinos; I've had problems with them before. Therefore, I cannot use the "bank transfer" withdrawal method. The casino is not offering me any alternative.

Could you please help me with this?

Thank you very much and best regards!

Hallo Petra,

grundsätzlich ist die Auszahlungsmethode "Neteller" im Auszahlungsbereich von Jackpoty auswählbar. Leider werden meine Auszahlungsanfragen aber mit dem Verweis abgelehnt, dass ich eine andere Einzahlungsmethode (Neteller-Kreditkarte) gewählt habe.

Zu Ihren Fragen:

Ich habe bei dem Casino zuvor noch keine Auszahlung vorgenommen.

Als einzige mögliche Auszahlungsmethode wurde mir seitens des Casino Chats "Banküberweisung" genannt. Meine Bank lehnt jedoch Auszahlungen von Online-Casinos grundsätzlich ab, hier hatte ich deswegen schon einmal Probleme bei meiner Bank. Aus diesem Grund kann ich die Auszahlungsmethode "Banküberweisung" nicht machen. Eine Alternative wird mir vom Casino jedoch nicht eingeräumt.

Können Sie mir diesbezüglich bitte weiterhelfen.

Vielen Dank und schöne Grüße!

Hello,

My Jackpoty Casino account was permanently closed today, citing internal policies, even though I'm verified and have submitted all the required documents. Please help me get my winnings paid out, or at least my initial deposit (€280).

Hallo,

heute wurde mein Konto bei Jackpoty-Casino nun mit dem Verweis auf interne Richtlinien dauerhaft geschlossen, obwohl ich verifiziert bin und alle erforderlichen Unterlagen eingereicht habe. Bitte helft mir dabei dass ich meine Auszahlung meiner Gewinne erhalten kann oder zumindest meine eingezahlten Gelder (280€).

Hello,

My player account was closed today, citing "internal guidelines." Even after inquiring, no further explanation was given for the closure.

Please help me get my winnings paid out or at least my deposits (€280) refunded.

Thanks!

Hallo,

heute wurde mein Spielerkonto nun mit dem Verweis auf "interne Richtlinien" geschlossen. Nähere Gründe für die Schließung meines Kontos wurden mir auch auf Nachfrage nicht erläutert.

Bitte helft mir, dass meine Gewinne ausgezahlt werden oder zumindest meine Einzahlungen (280€) erstattet werden.

Danke!

Hello Olli9292

I would like to describe you the situation in more details.

You have made your first deposit using a payment method different from the one that you wished to receive your funds with and because that wouldn't be possible, our team advised you to change the withdrawal method and with that, documents for verification were requested.

Once your documents were attached and your account was verified, the last withdrawal was canceled because of the daily withdrawal limit that you exceeded.

Please keep in mind that you have made a second deposit with a different payment method, which also needs to be verified in order to proceed with a successful withdrawal and after that, you may request withdrawals upon your daily withdrawal limit.

Regarding what you mention about your account being closed, please keep in mind that it is not entirely closed but your access is restricted with you being able to log into it and request withdrawals.

Please, have in mind that this decision is entirely administrative, but we wouldn't block you from receiving your winnings, contrariwise we will assist you with every step until you receive your won amount.

Best regards,

Jackpoty Casino

Hello Jackpoty Casino,

I have just uploaded a document (Neteller transaction statement) to the verification section of your casino to verify my second deposit method (Neteller). Please complete the verification process as soon as possible.

Also, another question: What is my daily withdrawal limit?

I hope the verification process goes smoothly and I can then withdraw my balance.

Best regards!

Hallo Jackpoty Casino,

ich habe gerade ein Dokument (Unsatzaufstellung von Neteller) zur Verifizierung der zweiten Einzahlungsmethode (Neteller) im Verifizierungs-Bereich von ihrem Casino hochgeladen. Ich bitte Sie die Verifizierung baldmöglichst vorzunehmen.

Außerdem eine weitere Frage: Wie hoch ist mein tägliches Auszahlungslimit?

Ich hoffe dass die Verifizierung nun reibungslos verläuft und ich mein Guthaben anschließend auszahlen kann.

Viele Grüße!

Hello Olli9292,

Thank you for your kind cooperation!

I am happy to let you know that your account is now verified, and you are able to request withdrawal transactions in order to receive your amount.

Please keep in mind that, based on your VIP level, currently your daily withdrawal limit is 750 EUR.

If you need assistance with anything else, you can always contact our support team at [email protected]

Kind regards,

Jackpoty Casino

Hello Jackpoty Casino,

Thank you very much for the quick verification.

I have now submitted a withdrawal request for 750 EUR and hope that it will be processed as soon as possible.

Hallo Jackpoty Casino,

vielen Dank für die schnelle Verifizierung.

Ich habe nun eine Auszahlungsanforderung in Höhe von 750 EUR vorgenommen und hoffe dass diese nun baldmöglichst vorgenommen wird.

Hello Olli9292,

I am happy to let you know that your withdrawal has been processed and you can continue requesting your daily withdrawal amount.

Kind regards,

Jackpoty Casino

Hello,

I would like to thank both parties for the pleasant communication.

To clarify the case:

• Has the player already received the first withdrawal to his account?
• What is the player’s current active balance?

We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Olli9292,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petra