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The casino Kinbet4.com isn't paying out my winnings. The welcome bonus wasn't activated, so it wasn't used; I only played with real money. On July 18, I requested a withdrawal of €500, and since then, customer service has been putting me off. I want to withdraw €1,500 and have canceled and resubmitted the other two withdrawals of €500 each to test whether there was an error, but I specifically left one withdrawal untouched, the one from July 18, and it still hasn't been processed. It all looks like a scam because the support team seems unable or unwilling to help. Please help me get my €1,500 withdrawal. For your information, €500 has already been paid out once, even before, without KYC, so a withdrawal should be possible without any problems.

Das Casino Kinbet4.com zahlt mein gewinn nicht aus. Wilkommensbonus wurde nicht aktiviert also nicht benutzt es wurde nur mit Echtgeld gespielt. Am 18.7 habe ich 500 Euro zur Auszahlung angewiesen und seitdem werde ich nur hingehalten von Kundenservice.Ich will 1500 euro auszahlen und habe die andren beiden auszahlungen von jeweils 500 euro einmal Stoniert und nochmal abgeschickt um zu testen ob es dort ein fehler gibt aber habe extra 1 Auszahlung nicht angefasst die vom 18.7 und die wird trotzdem nicht bearbeitet. Es Sieht alles nach Betrug aus weil der Support gefühlt nicht helfen kann oder will. Bitte helfen sie mir meine Auszahlung von 1500 euro zu bekommen. Zur info 1 mal 500 euro wurden schon ausgezahlt voher auch ohne KYC also sollte eine Auszahlung ohne probleme möglich sein.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you submitted any identity documents to the casino for verification?

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

Has the casino provided an explanation for the delay in processing your payment?

When was the last time the casino communicated with you regarding the delay in processing your payment?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly.

Stay safe.

Hi Veronika

1. No, verification is not necessary according to customer service and the website. I also contacted customer service and asked about it.
2. I played slots, roulette, and live casino shows. No sports betting.
3. The explanations as to why my withdrawal isn't being processed are always the same. We apologize for the delay and are very sorry, but the volume on the site is too high and that's why it's taking so long. Since last week, they've said my withdrawal is in the final phase, but to date, nothing has happened. I've spoken to customer service 5-6 times and no one can give me a payout date. At first, they lied to me. First they said it would take 3 days to process, after 3 days they said 5 days, and after 5 days they said, "Sorry, the volume is too high," and they're still insisting on this to this day.
4. I contacted customer service an hour before submitting my complaint yesterday, but I never received any response from the casino. They simply left me without any information. No email explaining why it was delayed or that they still needed documents. I check my emails almost every day.

Hi Veronika

1. Nein eine Verifizierung wäre nicht nötig laut Kundenservice und Webseite, ich habe den Kunden service auch darauf angesprochen und nachgefragt.
2. Ich habe Slots , Roulette und Live casino Shows gespielt.Keine Sport wetten.
3. Die Erklärungen warum meine Auszahlung nicht bearbeitet werden sind die ganze zeit die selben. Wir entschuldigen uns wegen der Verzögerung es würde ihnen sehr leid tun es wäre ein zu hohes Volumen auf der Seite und deswegen dauert es. Seit letzter Woche hieß es meine Auszahlung wäre in der Finalen Phase aber bis heute nix passiert.ich habe schon 5-6 mal mit den Kunden service gesprochen und keiner kann mir ein Auszahlungs Datum nennen.Am Anfang wurde ich noch angelogen erst Hieß es 3 Tage Bearbeitungs Zeit nach 3 Tagen hies es 5 Tage und nach 5 Tagen hies es sorry zu hohes Volumen und darauf beharren die bis heute.
4. Ich habe gestern eine Std vor beschwerde einreichen mit dem Kunden service selber kontakt aufgenommen von Casino Seite kahm nie eine Info die hätten mich einfach die ganze zeit ohne Info zurück gelassen.Keine Email warum es verzögert wird oder das die noch Dokumente brauchen.Ich checke meine Emails fast jeden Tag.

I received the first payout of 500 euros today, July 18, 2025.

Ich habe die erste Auszahlung von 500 Euro heute erhalten von 18.7.2025 .

I’m glad to hear that you received the first part of your winnings that you requested for withdrawal, although it took longer than expected.

Could you kindly clarify how many pending withdrawal requests are still in your account and when exactly you submitted them?

Dear Schinski,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.