King Billy Casino (Curacao) - Il giocatore non ha ricevuto il bonus previsto.

I registered and they haven't given me the corresponding bonus, so I need them to give it to me. It's not possible to offer something you can't deliver.

Me registre y no me dan el bono correspondiente asi que necesito que me den el bono no es posible que ofrezca algo que no pueda cumplir

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. We regret to inform you that we are unable to compel casinos to upgrade your player's status or suggest that they provide you with loyalty rewards. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply. It is important to note that casinos are not obligated to offer any benefits to their players and may exclude individuals from their loyalty program without prior notification. While we understand the importance of keeping customers informed about any changes that may impact their player experience, we do not intervene in these matters and allow casinos to make their own decisions regarding who receives loyalty rewards and who does not. I apologize for not being able to provide more assistance in resolving this case. Please let me know if there is anything else I can assist you with, or if this complaint may be closed. Thank you for your understanding.

Best regards,

Attila