Koru Casino - I fondi del giocatore sono stati confiscati.

I successfully verified my account at this casino as required. I then attempted to withdraw €3,000 initially, as support stated there was a weekly limit of €3,000. However, this withdrawal was subsequently declined, and they also withdrew my entire €10,000 balance, leaving me with only €250. The casino claimed there was a maximum win limit mentioned in their terms and conditions. I read these terms, but there was no mention of a maximum win limit. I repeatedly contacted support requesting a copy of the section detailing this limit, but it doesn't exist. In the end, they simply withheld €10,000, even though it was real money. Support repeatedly assured me that nothing was preventing the withdrawal, yet they still took everything.

I need help 😓🙏

Ich bin in diese casino erfolgreich verfiziert wie es das casino wollte erledigt, darauf wollte ich auszahlen erst mals nur 3000 euro weil der support meinte das es ein limit gibt jede woche 3000 euro nur jetzt ist es aber so das diese auszahlung abgehlent worden ist und darauf ihn haben sie mir auch noch die kompletten 10,000 euro weggenommen und darauf ihn hatte ich nur noch 250 euro das casino meite darauf das es ein maxwin limit gibt das in den AGBs darin stehen sollte ich hab mir dies durch gelesen doch darin stand nix von eine maxwin limit ich hab auch mehr mals den support darauf geschrieben das sie mir bitte diesen abschnitt schicken sollte wo dies darin beschrieben ist das es das limit gibt doch es exsistiert nicht, also würden mir am ende einfach nur 10,000 euro weggenommen obwohl es echt geld war und der support mir mehr mals gesagt hat das der auszahlung nix mehr im wege steht doch trozdem würde mir alles genommen

Ich bitte um hilfe 😓🙏

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Dear Player,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you accumulate your winnings with or without an active bonus? If possible, could you please attach a screenshot of your bonus history?
• Could you please forward your communication with the casino in relation to this issue? You can reach me via email at [email protected], or you can post screenshot here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila