Librabet Casino - L'account del giocatore è in fase di chiusura, il prelievo non è stato ancora elaborato.

I deposited approximately €60. I had trouble accessing my account, regardless of the device I used. When I contacted them, they told me on January 16, 2026, that the solution was to close my account and would let me know how to withdraw my money.

I've asked them via chat, email… they always tell me my case is being studied, but they never give me a solution.

Deposité una cantidad de aproximadamente 60€. Tuve problemas para acceder, daba igual el dispositivo. Al comunicarme con ellos, me dijeron a fecha 16/01/26 que la solución era que cerraban mi cuenta y me comunicarían cómo retirar mi dinero.

les he preguntado por chat, por mail… siempre me dicen que está siendo estudiado mi caso, pero nunca me dan solución

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Dear warnizo,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Could you please advise on the reason you were unable to access your account?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila