Linebet Casino - Un giocatore denuncia una frode finanziaria commessa da un agente.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

Dear Player,

Thank you for your response. Could you please clarify what you mean by "Authorized Agent"? Are you looking to file a complaint regarding a payment provider featured on the casino's website?

Thank you in advance for your response.

I am referring here to the authorized agent of LineBet, and I have already filed a complaint with the company that employs unauthorized agents, and you did not follow up on the complaint properly. I need a permanent solution to this problem from you, and I don't know what to do.

Dear Player, could you please clarify how did you come into contact with this agent? Additionally, could you please clarify whether you have used the same agent for depositing in the past? Were these deposits credited properly?

Initially, I made a deposit on the platform, and this agent contacted me by phone, telling me that future transactions would be via WhatsApp. He did indeed make three successful deposits on the platform, but the fourth time it was a scam.

Hello 1369237561,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear 1369237561,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Linebet Casino to join this conversation and assist in addressing the complaint.

Dear Linebet Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.