Lucky Hunter Casino - L'elaborazione del prelievo delle somme vinte dal giocatore è in ritardo.

I started playing without accepting any bonuses. Initially, the bonus was activated before I even started playing. However, I immediately deleted it because I received it voluntarily. I didn't click to request it. The site requires me to send a picture, like a bank statement from my local savings bank, for example. I've sent that, and not just one, but it's not accepted. I'm wondering if it's because of this Skrill deposit slip... which I've never heard of. I've uploaded my ID several times now, and it's been rejected every time. I've uploaded various ID documents, not just bank statements, but also insurance documents containing all the required information, but it's still not accepted.

Ich habe ohne Bonus beziehungsweise Boni anzunehmen, angefangen zu spielen. Am Anfang war er noch aktiviert, bevor ich gespielt hatte. Ich habe ihn aber sofort wieder gelöscht, weil ich ihn von mir aus freiwillig bekommen habe. Ich hab ihn nicht angeklickt, dass ich ihn möchte. Die Seite verlangt von mir, dass ich ihr ein Bild schicke wie zum Beispiel ein Bank Brief von der Sparkasse wo ich bin zum Beispiel den habe ich auch gesendet auch nicht nur einen, das wird nicht akzeptiert… jetzt ob es an diesem Skrill Einzahlungsbeleg… Liegt, wovon ich noch nie gehört habe aber mein Ausweis Dokument habe ich jetzt mehrmals hochgeladen und es wurde jedes Mal abgelehnt und ich habe verschiedene Ausweis Dokumente hochgeladen. Nicht nur mein Bankkonto auch Versicherung Sachen wo alles drauf stand, was verlangt wurde, aber es wird nicht akzeptiert.

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Dear Arne243,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Arne243,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

My problem hasn't been resolved yet, and it still says the site needs proof of address from me. I mean a document showing my address. I've sent various things as requested, like health insurance documents and bank statements… but it's always been rejected… and the documents were clearly less than three months old, some even just a few days old… so I don't know what's going on with the site, but it's starting to seem strange to me. If I may say so.

Mein Problem wurde bis jetzt nicht behoben und es heißt immer noch, dass die Seite einen Adressnachweis von mir braucht. Also ein Dokument wo meine Adresse drauf steht. Ich habe verschiedene Sachen hingeschickt wie Krankenkassen Sachen Bank Dokumente wie angefordert… Jedoch wurde es immer abgelehnt… und die Sachen waren deutlich jünger als drei Monate teilweise sogar nur paar Tage alt… also ich weiß nicht, was mit der Seite los ist aber langsam kommt mir das komisch vor. Wenn ich das so sagen darf.

In other words, I'm not waiting for a payout, but for confirmation that my address is correct, or rather, that the proof of address will be accepted. Which it won't be. For this reason, I assume I won't be able to withdraw any funds. As I said, I've already submitted several documents, all no more than three months old, including various bank statements and so on, and everything has been rejected, as you can see.

Mit anderen Worten: ich warte gar nicht auf eine Auszahlung, sondern auf die Bestätigung, dass meine Adresse stimmt, beziehungsweise dass der Adressnachweis akzeptiert wird. Was er nicht wird. Aus diesem Grunde werde ich auch nicht auszahlen können, nehme ich an. Wobei ich, wie gesagt, schon mehrere Dokumente eingereicht habe, die nicht älter als drei Monate sind und verschiedenste Dokumente auch Bank Dokumente und so weiter was da alles steht als Beispiele und es wurde alles abgelehnt, wie Sie sehen.

Dear Arne243,

Thank you for the clarification.

From your latest message, it seems that the main issue is not the withdrawal itself, but the repeated rejection of your proof of address documents, which is currently preventing you from withdrawing your funds.

To better understand the situation, I would kindly ask you to clarify a few points:

1. What exact reason did the casino provide when rejecting your proof of address documents? Did they specify what was missing or incorrect (for example: document type not accepted, unclear image, cropped document, missing logo, missing full address, etc.)?
2. You mentioned a Skrill deposit slip. Have you made a deposit via Skrill at this casino?
3. If yes, has the casino requested any additional verification specifically related to your Skrill account (such as proof of ownership or a transaction screenshot)? Do you currently have an active withdrawal request of €300 pending in your account, or is the withdrawal completely blocked until your address verification is approved? If a withdrawal was requested, please confirm the exact date.

Once we receive this information, we will be in a better position to assess the situation and assist you further.

I look forward to your reply.

Karla