Mafia Casino - Il giocatore non ha ancora incassato le vincite.

I made a large win at Mafiacasino2.com. My withdrawal request has been processed since May 20, 2026. The casino advertises a processing time of 1-3 days. I've already been waiting for over 10 days for the first installment to be paid out. I've contacted customer service, and they're just asking for patience.

Ich habe bei Mafiacasino2.com einen großen gewinn erzielt. Seit dem 20.05.26 ist mein Auszahlungsantrag in Bearbeitung. Das Casino wirbt mit 1-3 Tagen. Ich warte bereits seit über 10 Tagen dass mir der erste Teil ausgezahlt wird. Ich habe schon den Kundenservice kontaktiert dieser bittet lediglich um Geduld.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Kev91,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Kev91,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello Karla,

My withdrawal request is still being processed. I keep receiving promotional emails from my casino's VIP manager, which I believe are trying to entice me to continue playing. However, I'm not responding to these emails. I wanted to wait until the end of this week. If there's still no progress with my withdrawal request by tomorrow, I'll contact customer service again, but I suspect the casino will simply ask me to be patient once more.

LG

Kev91

Hallo Karla,

mein Auszahlungsantrag befindet sich immernoch in Bearbeitung. Ich bekomme ständig Werbung von meinem VIP Manager des Casinos. Dort werde ich meinung nach zum weiterspielen verleitet. Ich reagiere aber nicht auf diese Mails. Ich wollte jetzt noch diese Woche abwarten. Sollte sich bis Morgen weiterhin bei meinem Auszahlungsanträgen nichts tun, werde ich erneut den Kundenservice kontaktieren, befürchte aber, dass das Casino mich weiterhin um Geduld bitten wird.

LG

Kev91

Dear Kev91, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Dear Kev91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru