Mafia Casino - Il ritiro del giocatore è stato posticipato.

To date, no credit following my withdrawal request.

Ad oggi nessun accredito in seguito alla mia richiesta di prelievo

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

KYC verification has NOT BEEN REQUIRED AT THIS TIME

WINNINGS MONEY DOES NOT COME FROM BONUSES

FIRST SAMPLE

La verifica KYC NON MI È STATA AL MOMENTO RICHIESTA

I SOLDI DELLE VINCITE NON PROVENGONO DA BONUS

PRIMO PRELIEVO

Thank you for your response. Have you tried reaching out to the casino's customer support in relation to this issue? If so, have they provided any explanation for the delay?

I look forward to your reply .

This is the last communication I had with the casino support center since this email, I have not heard from the casino since

Questo è l’ultima comunicazione che ho avuto con il centro di supporto del casinò da Questa email, non ho avuto più notizie dal casinò

At this moment they asked me for the documents for the KYC verification I SENT THEM BY EMAIL TO THE SUPPORT AND TO THE email with which the casino contacted me

In questo momento mi hanno richiesto i documenti per la verifica KYC LI HO MANDATI PER E-MAIL AL SUPPORTO E ALL’email con cui mi ha contattato il casinò

Update as of today after the verification of the person no news

No credit made

Aggiornamento ad oggi dopo la verifica della persona nessuna novità

Nessun accredito effettuato

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Mafia Casino representative to join this conversation.

Dear Mafia Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.