Mafia Casino - Ritardo nei ritiri dei giocatori.

I have had two withdrawals requested and not processed for over two weeks.

Furthermore, the possibility of requesting further ones has been blocked, in addition to the fact that the verification process has been at a standstill for over a week.

Finally, they do not respond to emails, and all this after, against €537.00 deposited, I ended up having over €23,000.00 in my account.

È da oltre due settimane che ho due prelievi richiesti e non elaborati

Inoltre, è stata bloccata la possibilità di richiederne altri, oltre al fatto che il processo di verifica è fermo da oltre una settimana

Infine, non rispondono alle mail, e tutto ciò dopo che, a fronte di € 537,00 depositati, sono arrivato ad avere sul conto oltre € 23000,00

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Dear Cricco73,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please clarify the exact date when you requested the withdrawal?
• Have you made any successful withdrawals before?
• What method did you use to submit your withdrawal requests?
• Have you experienced any specific error messages during the verification process?
• Could you please confirm if you have completed the necessary verification steps required for processing withdrawals?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.