Malina Casino - Il giocatore ritiene che il prelievo richiesto sia in ritardo.

Hello, Casino Guru Team.

I am submitting this complaint regarding delayed withdrawals from Malina Casino.

I won a total amount of €29,000.

I submitted three withdrawal requests on 29/12/2025, 30/12/2025, and 31/12/2025 each one for the amount opf 800€

All three withdrawals are still marked as "Pending", and I have not received any funds yet.

Malina Casino does not allow me to submit additional withdrawal requests because there is a limit of three pending withdrawals at the same time, which currently blocks me completely from accessing my winnings.

From what i am reading from other players the withdrawal for the total amount will take months.

I am willing to cooperate fully and provide any necessary screenshots or proof of my withdrawal requests.

Thank you in advance for your help.

Kind regards,

*******

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Dear Doulgos,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Doulgos,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello Attila,

At 12.01.2026 my two withdrawals completed successfully.

The third one was cancelled by their behalf.

My withdrawal limit from 800 euros per withdrawal dropped to 500.

I requested a new withdrawal at 12.01.2026 of the new max limit of 500 euro.

The problem is that with this rate it will take forever to withdraw the full amount.

Remaining amount 26.800 euro

As of 14/01/2026 i have 3 pending withdrawals of 500 each and remaining account balance of 25.800 euro.

My issue is that the casino state that the monthly withdrawal limit is at vip 3 that I was before at 12.000 and at vip1 that I am currently 7.000.

With the current speed of withdrawals is impossible to achieve that amount..

At 18/01/2026 the casino cancelled the withdrawal from 13/01/2026 again without any reason.

I proceed to a new withdrawal at the same day.

At 19/01/2026 they completed the withdrawal from 14/01. Still have pending the withdrawal from 12/01/2026,18/01/2026 and 19/01/2026.

Dear Doulgos, thank you for your response.

Could you please attach a screenshot of your pending withdrawals?

Additionally, could you please confirm whether you have used the same payment method as previously? Has the casino provided any explanation for cancelling the withdrawal from the 13th?

Thank you in advance for your reply.

Hello Casino Guru Team

I am submitting to you the three screenshot of the pending withdrawals. (They have a transaction Id.. I don't know if that should be public or not)

I am using at all withdrawals the same payment method as before.

Besides the automatic message they have not provide any other explanation.

Thanks in advance for your help!!

UPDATE

At 23.01.2026 the casino paid all three pending withdrawals.

I have applied for two new withdrawals.

I will keep updating the complaint.

Dear Doulgos, thank you for your response. Do you have any updates for us? Are you still facing delays with the withdrawals?

Thank you in advance for your reply.