Megapari Casino - Il giocatore dichiara che il pagamento è in ritardo.

Megapari casino won't let me withdraw my winnings. I've been trying for days to withdraw my money because I deposited 200 pesos and it won't let me. I've tried contacting them and only get a bot to respond. I'm very upset and want this resolved, otherwise I'll have to escalate the problem to the authorities.

El casino megapari no me deja retirar tengo muchos días intentando retirar mis ganancias por qué deposite 200 pesos y no me deja intento contactarlos y solo me responde el bot estoy muy molesto quiero que se me resuelva sino me tendré que ver en la necesidad de escalar el problema con las autoridades

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Dear Ivanrey,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I've already verified my account, phone number, and everything, and they simply won't process my withdrawal. They're scammers. If they don't support me, I'm going to go to the authorities. I have photos and proof that they're ignoring my requests.

Yo ya verifique mi cuenta número de teléfono y todo y simplemente no me realizan mi retiro son unos estafadores sino me van apollar voy acudir a las autoridades tengo foto tengo pruebas de que ignoran mis peticiones

Hello Ivanrey,

We would like to clarify that your withdrawal request must be submitted using the same payment method that was used to make the deposit.

Please select the corresponding payment method when creating your withdrawal request. Once the withdrawal is requested through the correct method, it can be processed accordingly.

Dear Megapari Casino,

Thank you for joining in the complaint.

Dear Ivanrey,

I'm sorry to hear that you're having problems withdrawing your balance. Please allow me to ask a few questions to better understand the issue.

• Could you please clarify which payment methods you used to deposit and withdraw from your account?
• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC (Know Your Customer) verification?
• Have you accumulated your winnings with or without an active bonus?

Thank you in advance for your reply.

Dear Ivanrey,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, yes, I did complete the KYC verification. However, I haven't had any successful withdrawals so far; they've all been rejected. The method I used was a transfer from my BBVA bank app on my phone. I've repeatedly asked Apollo for step-by-step instructions on how to withdraw using the same method, but I haven't received a response. My casino winnings were all from my deposit of $200 MXN. I didn't activate any bonuses; my winnings were all from money I deposited via transfer from my bank app on my phone. The casino didn't give me any bonuses; everything was with real money. I hope this answers your questions. Thank you.

Hola claro que si realice la verificación KYC, y no hasta ahorita no he realizado ningún retiro exitoso todos han sido rechazados, y el método que utilice fue mediante transferencia desde la aplicación de mi banco BBVA realizada desde mi celular, en distintas ocasiones he pedido Apollo paso a paso que me indiquen como es que retiro mediante el mismo método y no he tenido respuesta a mi solicitud, y las ganancias que tengo en el casino han sido jugando con el dinero que deposite deposite la cantidad de $200 MXN y con eso gane, yo no he activado ningún bono mis ganancias han sido con dinero depositado mediante transferencia realizada desde la aplicación de mi banco desde mi celular, el casino no me ha dado ningún bono todo fue con dinero real espero aver respondido sus preguntas gracias

Dear Jean,

Thank you for your assistance with this case.

We have checked the latest information regarding the player’s withdrawal and can confirm that the player has now successfully withdrawn the funds via AstroPay.

Therefore, the withdrawal issue described in the original complaint has been resolved from our side, and the funds were successfully withdrawn using the available alternative payment method.

We’re glad that the situation has been resolved and thank the player for their patience and cooperation throughout the process.

Dear Megapari Casino,

Thank you for the update. To ensure transparency, we kindly ask the player to confirm receipt of the withdrawal.

Dear Ivanrey,

I understand you have been waiting for this issue to be resolved, and I truly appreciate your patience throughout the process.

Could you please check your account and confirm whether you have received your withdrawal?

Your confirmation will allow us to move forward and close the case properly.

Dear Ivanrey,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.