Megapari Casino - Il giocatore richiede l'accesso al suo account chiuso.

I would like to file a complaint against Megapari regarding a problem related to accessing my account.

I registered through Megapari's one-click quick registration system. After completing the process, I saved a screenshot of the account details generated by the system. However, the password was hidden in the screenshot, which later prevented me from accessing the account again.

Despite this, Megapari allowed the account to be created and accepted two cryptocurrency deposits I made. I have the hashes of both transactions and can provide them as proof. These transactions can be independently verified on the blockchain.

It's important to note that I wasn't asked for any Know Your Customer (KYC) verification before my deposits were accepted. The operator allowed the account to be created and funded without requiring any prior verification process.

I am fully prepared to verify my identity and provide all documentation that Megapari deems necessary to prove that I am the legitimate owner of the account and the deposited funds.

I believe Megapari has sufficient information to locate the account associated with my deposits, including:

The hashes of the transactions carried out.

The amounts and dates of the deposits.

The cryptocurrency addresses used.

Account activity logs.

The IP addresses used during registration and the operations performed.

My only request is that Megapari conduct a reasonable investigation using the information available to locate the account associated with my deposits and allow me to regain access after completing any verification procedures that may be necessary.

I am not refusing to undergo any identification process. On the contrary, I am fully prepared to cooperate and comply with all the verification requirements demanded by the operator.

I appreciate your help in resolving this situation in a fair and reasonable manner.

Quisiera presentar una reclamación contra Megapari por un problema relacionado con el acceso a mi cuenta.

Me registré a través del sistema de registro rápido mediante un click que ofrece Megapari. Tras completar el proceso, guardé una captura de pantalla de los datos de la cuenta generados por el sistema. Sin embargo, la contraseña aparecía oculta en dicha captura, lo que posteriormente me impidió volver a acceder a la cuenta.

A pesar de ello, Megapari permitió la creación de la cuenta y aceptó dos depósitos en criptomonedas realizados por mí. Dispongo de los hashes de ambas transacciones y puedo aportarlos como prueba. Estas operaciones pueden verificarse de forma independiente en la blockchain.

Es importante destacar que antes de aceptar mis depósitos no se me solicitó ninguna verificación de identidad (KYC). El operador permitió que la cuenta fuera creada y financiada sin requerir previamente ningún proceso de verificación.

Estoy completamente dispuesto a verificar mi identidad y a aportar toda la documentación que Megapari considere necesaria para demostrar que soy el legítimo titular de la cuenta y de los fondos depositados.

Considero que Megapari dispone de información suficiente para localizar la cuenta asociada a mis depósitos, incluyendo:

Los hashes de las transacciones realizadas.

Los importes y fechas de los depósitos.

Las direcciones de criptomonedas utilizadas.

Los registros de actividad de la cuenta.

Las direcciones IP utilizadas durante el registro y las operaciones realizadas.

Mi única solicitud es que Megapari realice una investigación razonable utilizando la información disponible para localizar la cuenta asociada a mis depósitos y me permita recuperar el acceso tras completar cualquier procedimiento de verificación que resulte necesario.

No me niego a realizar ningún proceso de identificación. Al contrario, estoy plenamente dispuesto a colaborar y a cumplir todos los requisitos de verificación exigidos por el operador.

Agradezco su ayuda para resolver esta situación de manera justa y razonable.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly did you make the two deposits into your Megapari account?
• Could you please forward me the proofs of deposits that you sent to the casino at [email protected]? Kindly include all the communication between you and the casino customer support regarding your issue with accessing the casino account as well.
• Have you filled out any personal information in your casino profile?
• What types of games did you play?
• What was the real-money balance in your account at the time you last accessed it?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika