Megapari Casino - Il prelievo del giocatore è ritardato e la verifica dell'account è in sospeso.

On Saturday I tried to withdraw 1710 USD, and they asked me for documentation, which I immediately sent to since that email was sent to me via chat.

They also told me that verification would take 72 hours at the most.

I've been here for 4 days, more than 90 hours, and they still haven't verified my account, nor have I been allowed to withdraw any funds.

I have sent more than 4 emails asking about the status of my verification and no further emails have been answered.

I feel like I've been scammed by this website. I can't withdraw my money, and no one is answering the email where they verify accounts.

I need help and intervention to file a more formal complaint against this scam page. I've read very negative comments from users with the same problem as me.

My username is:

el dia sabado intente retirar 1710 USD, y me solicitaron documentacion, la cual envie inmediatamente a [email protected] ya que ese correo me pasaron por el chat.

tambien me dijeron que la verificacion tardaba 72 horas como plazo maximo

llevo 4 dias, mas de 90 horas y mi cuenta aun no la verifican, tampoco me permiten retirar saldo.

he enviado mas de 4 email consultando por el estado de mi verificacion y ya no me respondieron ningun email mas.

siento que he sido estafado por este sitio web, no puedo retirar mi dinero y nadie contesta ahora en el email donde verifican las cuentas.

necesito ayuda e internvecion para colocar una denuncia mas formal contra esta pagina que esta estafando, lei comentarios muy negativos con usuarios con mismo problema que yo.

mi usuario es: [email protected]

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise which documents you have already provided and when exactly did you send the last one?
• Have you provided all the required documents as soon as possible and in the correct format?
• Could you please provide the exact date of your initial verification request?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Katarina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Could you please tell us which documents you have already provided and when exactly you submitted the last one?

I sent them on Saturday, July 5th, my ID on both sides, a selfie holding my ID and the casino email in the background on my phone.

Have you provided all the required documents as soon as possible and in the correct format?

Yeah

Could you provide us with the exact date of your initial verification request?

on July 5th.

PS: I just got a response today, after 5 days, requesting the following document.

You should send us photos or original PDF-file of utility bills for the last 3 months on the place of your registration, regardless of the person who pays for it.

As you can see, they ask for proof of address in any person's name, when I have never registered any address on the website, and it doesn't allow me to do so either.

They do this in order to continue delaying the verification, now I have to send this and wait 5 more days for a response.

Why didn't they request it immediately on Sunday?

This page smells like a scam to me.

¿Podrías indicarnos qué documentos ya has proporcionado y cuándo exactamente enviaste el último?

los envie el dia sabado 5 de julio, mi cedula ambos lados, selfie sosteniendo mi cedula y el email del casino de fondo en mi telefono

¿Ha proporcionado todos los documentos requeridos lo antes posible y en el formato correcto?

si

¿Podría proporcionarnos la fecha exacta de su solicitud de verificación inicial?

el dia 5 de julio.

PD: hoy recien me respondieron, despues de 5 dias, solicitandome ahora el siguiente documento.

You should send us photos or original PDF-file of utility bills for the last 3 months on the place of your registration, regardless of the person who pays for it.

como ven, piden un comprobante de domicilio a nombre de cualquier persona, cuando en el sitio web jamas he registrado ningun domicilio, tampoco deja hacerlo.

esto lo hacen con el fin de seguir retrasando la verificacion, ahora me toca enviar esto y esperar 5 dias mas una respuesta.

por que no lo solicitaron inmediatamente el domingo ?

esta pagina me huele a estafa

Hello!

Thank you for reaching out to us, and we sincerely apologize for the inconvenience and frustration this situation has caused you. We completely understand your concerns, and we want to address them in the best way possible.

First of all, we would like to clarify the verification process. When you submit documents for verification, the verification process begins upon receipt of each document, and it does not take a full 72 hours for the entire verification process. Instead, the 72-hour period applies to each individual document submitted, during which our Security Team processes and reviews it. If further documents are requested after the initial submission, the verification of those new documents will also require up to 72 hours.

Regarding the utility bill that was recently requested, please know that this is a standard procedure to verify your address. Even though you have not registered an address on the website, we still need proof of residence, which can be provided by utility bills, regardless of the name on the document. This is a standard requirement for all players in this type of situations.

We understand that it may feel like the process is dragging on, but we kindly ask that you follow the instructions provided by our Security Team. By submitting the requested documents and ensuring they are in the correct format (such as a clear, unedited PDF of the utility bill), the verification process will proceed smoothly.

While we understand your frustration, we kindly ask for your patience as we work through the verification. Please be assured that we are doing everything we can to resolve this as quickly as possible. Once the necessary documentation has been submitted and verified, you will be able to proceed with your withdrawal.

In the meantime, please continue to follow the instructions from our Security Team. They are here to assist you, and their guidance will help resolve this matter in the most efficient way possible.

Thank you for your understanding and cooperation. We look forward to completing the verification and processing your funds.

Best regards,

Megapari

This casino named MegaPari never tires of stealing money.

I just received an email, after waiting 4 days for verification with all the information they requested, now they continue asking me for more documents which I do not have nor do I have them.

They ask me for a driver's license in my name, which I don't have because I don't know how to drive vehicles, nor do I have a passport.

I played on this site and sent my ID card on both sides in 4 Megas image quality.

I also sent a selfie photo holding my document and the image of the casino email in the other hand.

Even so, it is not enough for them to verify my account, they let several days go by and invent more documents.

Prior to this document, I was asked for a public invoice in the name of any person but containing my address, which I also sent.

and I think that every 4 days they will ask me for a different piece of paper or invent something else to retain my funds and not pay.

Please, people at CasinoGuru, I have given this casino the worst negative rating. I hope you raise my rating to warn other users not to register with MegaPari.com; your funds will be stolen.

esta casino de nombre megapari no se cansa de robar dinero.

me acaba de llegar un email, despues de esperar 4 dias la verificacion con todos los datos que me solicitaron, ahora me siguen pidiendo mas documentos los cuales no tengo ni cuento con ellos

me solicitan una licencia de conducir a mi nombre, lo cual no tengo por que no se manejar vehiculos, tampoco tengo pasaporte.

juge en este sitio y envie mi cedula de identidad por ambos lados en una calidad de imagen de 4 Megas.

ademas envie una foto selfie sosteniendo mi documento y con la imagen del correo del casino en otra mano.

aun asi no les basta para verificar mi cuenta, dejan pasar varios dias y inventan mas documentos.

anterior a este documento, me solicitaron un papel de factura publica a nombre de cualquier persona pero que contenga mi direccion, la cual tambien envie.

y creo que cada 4 dias me pediran 1 papel diferente o inventaran algo mas para reneter mis fondos y no pagar.

por favor gente del casinoguru, he calificado con la peor negativa a este casino, espero suban mi calificacion para dejar constancia a otros usuarios que no se registren con megapari.com, les robaran sus fondos

Hello!

We are truly sorry that you feel frustrated with the verification process, and we understand how sensitive such matters can be. However, in light of your recent statements and after a full review of your case, we feel the need to clarify the situation with facts and accuracy.

1. The documents you submitted on July 5th initiated your verification process — and contrary to your claims, our Security Team responded within the appropriate timeframes and provided clear, step-by-step instructions. It’s important to understand that each document submitted resets the 72-hour review window, as each must be verified individually for authenticity and compliance. This is an industry-standard process and not specific to our platform.
2. You were not "randomly" asked for documents. Every request made including proof of identity, a selfie with your ID, a utility bill confirming your residential address, and later a secondary government-issued ID falls under our terms of service (or terms of use in different way of speaking) and KYC procedure. These are legal requirements, not arbitrary hurdles.
3. If you do not own a driver's license or passport (which is unfortunate but not uncommon), you simply need to inform the Security Team. Alternative solutions or forms of identification are often accepted in such cases.
4. You were never ignored. In fact, you received responses throughout the process. When players skip steps, delay responses, or refuse to comply fully, that prolongs the process, not because of ill will, but because we are obligated to verify everything thoroughly for the safety of your funds and our platform.
5. We understand that this situation has been very upsetting for you, and we’re truly sorry that it’s made you feel as though your funds are at risk. Please rest assured, your money has not been lost or confiscated. It remains safely in your account and will be available as soon as the verification process is completed.
6. We also want to clarify that the documents requested were not meant to delay or frustrate you in any way. These steps are part of our standard security procedures, which are in place to protect both you and the platform. We understand how it may feel overwhelming, but every request made was in line with regulatory requirements, not an attempt to avoid payment.

Even though we understand your frustration has led to strong words, our goal remains the same. Is to assist you and help bring this situation to a fair resolution. Our Security Team is always available to support you, and if any documents are difficult for you to provide, we’re more than willing to explore alternative options together.

We truly hope that, rather than focusing on assumptions that may not reflect the full picture, we can continue the verification process calmly and constructively. We’re here to help and we genuinely want to see this resolved in your favor.

Best regards,

Megapari

Dear Megapari casino,

thank you for your messages and interactions.

Dear player,

While the verification process may appear lengthy, it is important to understand that Megapari casino requests these documents to ensure the security and legitimacy of fund transfers to the rightful owner. We advise you to adhere to the casino's instructions and inform us of any updates.

Looking forward to your reply,

Katarina

Dear tortupar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Katarina,

We would like to share an update regarding this situation.

The player received a response from our Security Department on July 24, and their account has since been marked as "Verified." In addition, two withdrawal requests were placed:

– 2025-07-24 14:16:45 for 1000 USD (Approved)

– 2025-07-24 14:22:09 for 170.87 USD (Approved)

The current balance on the player’s account is 0 USD.

In light of this update, we kindly ask you to close the complaint if that's possible at this moment.

Warm regards,

Megapari

Dear all,

Unfortunately, we’re forced to reject this case because the player has stopped responding to our messages and questions. Without his cooperation, we’re not able to proceed with the investigation or suggest possible solutions.

The player can reopen this complaint anytime.