Megapari Casino - L'account del giocatore è bloccato.

I was blocked at Megapari, even though my verification was successfully completed. I haven't been given the opportunity to submit any further information. I need assistance contacting the casino.

Ich wurde bei Megapari gesperrt, obwohl meine Verifizierung damals erfolgreich abgeschlossen wurde. Ich habe keine Möglichkeit erhalten, weitere Informationen einzureichen. Ich benötige Unterstützung bei der Kontaktaufnahme mit dem Casino.

Dear lexgeist,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Megapari Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I was placing a sports bet. I was asked for documents, which I sent, and assumed my account was verified, as I've seen with other casino sites.

My winnings were purely real money.

Ich habe auf Sportwetten gesetzt. Ich wurde für Dokumente angefragt und hatte diese gesendet und bin davon ausgegangen mein Account ist damit verifiziert, wie ich es auch von anderen Casino Seiten kenne.

Meine Gewinne waren rein Echtgeldguthaben.

Dear lexgeist,

Thank you very much for reaching out to us and sharing your concerns. We sincerely regret to hear about the difficulties you have been experiencing, and we truly understand how challenging and frustrating this situation must be for you.

Please rest assured that your case has been carefully reviewed, and we have escalated it to our Security Department for a thorough investigation. According to the information provided by the Security Team, it appears that the verification process on your account has not been fully completed.

We understand that verification processes can sometimes feel inconvenient or overwhelming, but they are essential steps designed to protect your account and ensure the highest level of security for all our players. Completing this process successfully is crucial not only to restore your account access but also to maintain the integrity and safety of your gaming experience.

Therefore, we strongly encourage you to contact our Security Department directly via email to complete the verification steps as soon as possible. Our team is ready to guide you through each stage and assist with any questions or concerns you may have, making sure this process is as straightforward and quick as possible.

Once you have completed the verification, you will regain full access to your account and be able to continue enjoying all the benefits and services we offer.

We are truly sorry that your experience has been complicated by this situation and want you to know that we are here to support you every step of the way. Please do not hesitate to reach out if you need any further assistance or clarification.

Thank you for your patience and understanding.

Warm regards,

Megapari Team

Could you please give me the email address I can contact directly?

Könnten Sie mir bitte die Email Adresse nennen an welche ich mich direkt wenden kann?

Dear lexgeist,

Thank you for your message and for your continued patience throughout this process. We understand how important it is for you to complete your account verification smoothly and regain full access.

To assist you further, you can contact our Security Department directly at [email protected]. This is the dedicated email address for all verification-related inquiries and issues. Please do not hesitate to reach out to them — the Security Team is fully committed to helping you and will guide you carefully through each step of the verification process.

We kindly ask that you follow their instructions as precisely as possible. Providing clear and complete documents according to their requests will significantly speed up your verification and help avoid unnecessary delays.

We truly appreciate your cooperation and assure you that our team is here to support you every step of the way until the process is successfully completed.

If you have any further questions or need assistance, please feel free to contact us or the Security Team directly.

Thank you again for your understanding and trust.

Warm regards,

Megapari Team

I have sent an email to sent, but no response yet.

Could you check this if necessary?

Ich habe eine Email an [email protected] gesendet, aber noch keine Antwort erhalten.

Könnten Sie das gegebenenfalls prüfen?

Dear lexgeist,

Thank you very much for submitting your verification request and staying connected with us during this important process. We want to acknowledge that you have taken the right steps, and your cooperation is truly appreciated.

Your verification request is now in the hands of our Security Department, where it will be thoroughly reviewed and assessed with the highest standards of care and professionalism. This process is designed to ensure the utmost security of your account, protect your personal information, and comply with all relevant regulations. Our team is dedicated to handling your request efficiently and fairly, keeping your best interests in mind at every stage.

Please be sure that we are here to support you throughout this journey. If you have any questions or need assistance at any point, do not hesitate to reach out to us. We are committed to guiding you every step of the way and ensuring that your experience with us remains positive and reassuring.

Thank you again for your patience, trust, and understanding. We look forward to resolving your verification as smoothly as possible.

Warm regards,

Megapari Team

It would be nice if I could get an answer back via email so that I can submit everything necessary!

Es wäre schon wenn ich mal eine Antwort per Email zurück erhalten würde, damit ich alles notwendige einreichen kann!

Dear Megapari Casino,

thank you for your messages and your input.

Dear lexgeist,

is there any new development, please? Have you submitted the necessary documents, please?

Hello, no, I'm still waiting for an answer as to which documents I should submit.

Hallo, nein ich warte immer noch auf eine Antwort, welche Dokumente ich einreichen soll.

Dear lexgeist,

Based on your recent response, we have thoroughly reviewed your case. We were informed that a reply to your inquiry was sent over a week ago. It appears that the issue lies with the fact that you are using a GMX email address, which might be causing difficulties with proper communication.

We kindly request that you resend your letter to our security department using a Gmail address. This will help ensure that we avoid similar incidents in the future. Once our security team receives your letter from a Gmail address, they will be able to promptly process your request and provide you with the necessary support.

Thank you for your understanding and cooperation.

Best regards,

Megapari Team

Dear Megapari Casino,

thank you for your message.

Dear lexgeist,

have you received a communication from casino? Were you able to supply the requested documents?

Looking forward to your reply,

Katarina

Dear Katarina!

We have sent you an email to read. If you have the time, please take a look at it.

Thanks in advance,

Megapari

Okay, I see the email now. My email provider had blocked it, but now it's free.

I will send my documents by email today.

Thank you very much 🙂

Okey, sehe die Email nun. Aber mein Mailanbieter hatte diese blockiert aber nun ist sie frei.

Ich werde meine Dokumente heute noch per email zusenden.

Vielen dank 🙂

Dear lexgeist!

We would like to remind you that we recommend you to use a Gmail inbox for proper communication.

Please take that advice to avoid similar incidents in the future.

Thanks in advance,

Megapari

Dear Megapari Casino,

thank you for your message and your emails.

Dear lexgeist,

is there any available balance on your account, please?

Hello, yes there is credit in my account.

Hallo, ja auf meinem Konto ist Guthaben.

Dear lexgeist,

thank you for your message.

Have you submitted the requested documents?

Is your account now accessible, please?

Have you been able to request a withdrawal?

Looking forward to your reply,

Katarina

So I submitted the required document but you keep asking for more documents.

I don't understand why my passport, which is photographed in very good quality and clearly shows everything, isn't sufficient. Could you please help me stop this constant stalling.

I don't have access to my account yet, so I can't request a withdrawal. The withdrawal can also be sent to my wallet if that speeds up the process...

Also ich habe das erforderliche Dokument eingereicht aber Sie fordern ständig weitere Dokumente.

Ich verstehe nicht wieso mein Reisepass der sehr in sehr guter Qualität fotografiert ist und alles offensichtlich zu sehen ist, nicht ausreicht. Könnten Sie mir bitte helfen um dieses ständige hinhalten zu unterbinden.

Zu meinem Konto habe ich bisher keinen Zugriff und kann somit auch keine Auszahlung beantragen. Die Auszahlung kann sonst auch gerne einfach auf meine Wallet gesendet werden, sofern das den Prozess beschleunigt...

Dear lexgeist,

thank you for your message.

Dear Megapari Casino,

have you received necessary documents?

Has lexgeist's account been unblocked, please?

Dear Katarina,

Thank you for your response and for your involvement in this matter.

We submitted a request to clarify the status of the player's verification and received confirmation that the Security Department had sent a request for documentation back on 17.06. Since that time, they have been waiting for a response from the player.

Additionally, the player has not contacted us via Gmail, despite our repeated requests to do so. As we can see, the request from 17.06 remains unanswered from the player's side.

We would like to kindly ask the player to pay more attention to this matter and proceed with the verification process as soon as possible, as we are eager to resolve this issue.

Dear lexgeist, please carefully check the email account you’ve been using to communicate with us. It's possible that the email from our Security Department went to your spam folder, or perhaps it was missed by accident. We kindly ask that you provide the requested document in order to continue the verification process.

Thank you for your cooperation, and we look forward to resolving this issue promptly.

Best regards,

Megapari

I haven't created a Gmail account because the emails have been arriving so far. I just saw yours too. My email provider has now activated it and there are no longer any problems seeing your emails.

I will respond to your email as soon as possible and complete the process with you.

Ich habe kein Gmail Account erstellt weil bisher die Emails angekommen sind, diese von Ihnen habe ich gerade auch gesehen, mein Email Anbieter hat es nun freigeschalten und es gibt keine Probleme mehr Ihre Email zu sehen.

Ich kümmere mich schnellstmöglich drum Ihre Emai zu beantworten und den Prozess mit Ihnen abzuschließen.

Dear Megapari Casino,

thank you for the update provided.

Dear lexgeist,

thank you for your message.

Kindly keep us informed about any new development regarding this complaint.

Dear lexgeist,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sorry for the delay. I've just set up my Gmail account and am sending from there.

Entschuldigen Sie bitte die verspätung. Ich habe nun mein gmail Konto eingerichtet und versende davon.

Dear lexgeist,

thank you for your message.

Is there any new update regarding your case, please?

Dear lexgeist,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru