MelBet Casino - Il giocatore non ha ancora incassato le vincite.

Dispute Against MelBet – Withdrawal No. 5388635413 Remains Unprocessed for 3 Days

MelBet is one of the most dishonest and irresponsible betting platforms I have ever encountered. Its customer service is practically nonexistent: nobody responds to emails, and live chat provides nothing but repetitive, automated messages without resolving anything.

I requested a withdrawal via Bybit Pay (Withdrawal No. 5388635413), but after several days, the transaction status is still displayed as "-" — neither approved nor declined. When I contacted live support, I was told that the status was an error and that my withdrawal would be cancelled shortly. For three consecutive days, I have received assurances that it would be cancelled "soon," yet nothing has happened. My money remains stuck, and my entire weekend has been ruined by this unacceptable situation.

I cannot understand how a company can operate this way. If there is a problem with a withdrawal, the least a customer should expect is a clear explanation and a timely resolution. Instead, MelBet leaves customers waiting indefinitely while providing meaningless responses.

I also strongly believe that MelBet operates as a front for 1xBet, despite any denial of this connection. Based on my experience, I would strongly advise everyone to stay away from this platform. I have serious concerns about its handling of both deposits and withdrawals, and I no longer have any confidence in its reliability.

I am opening this dispute on Casino Guru because I want this matter resolved. Based on my previous experience, I am concerned that MelBet will once again drag this process out for months without paying what is owed.

My request is straightforward: MelBet must resolve the issue with Withdrawal No. 5388635413 and either process my Bybit Pay withdrawal or provide a clear, legitimate explanation for why it cannot be completed. I expect a concrete resolution rather than another automated response or another empty promise.

I am documenting this complaint publicly so that other players can be aware of my experience and exercise caution before trusting this platform with their money.

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Dear Geek,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Geek,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.