MilkyWay Casino - Il prelievo del giocatore è stato ritardato a causa di un problema con il bonus.

I deposited $20 and got 150 free spins which I didn't activate. They were in my available bonus section with a bug ACTIVATE button.

I won $5000. And my withdrawal got refused because I placed bets higher than the $3 limit which is applied if you are playing with an ACTIVE bonus.

I was playing with my own money without any ACTIVE bonus.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MilkyWay Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain in more detail how the bonus was bugged?
• Has the wagering of the bonus progressed during the time you played?
• Could you please share the marketing material regarding the bonus and its associated terms and conditions if available?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Karts,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru