MostBet Casino - L'account del giocatore viene chiuso dopo la vincita.

Hi, I won and when I wanted to withdraw the money, they blocked the accounts. I contacted them by email. I sent everything they asked for and they accepted it, but my account hasn't been unlocked yet. This happened about 2 months ago.

szia nyertem és mikor ki akartam utalni a fiókokat zároltak emailba felvettem a kapcsolatot velük be kuldtem mindent amit kértek el is fogadták de a fiokom nem oldották meg most sem fel ez történt kb 2 honapja

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

I played a slot machine on the game machine called garuda games. And I didn't win from a bonus, no bonus was active, I paid and won. I started checking after my account was closed and everything was sent to the email that you requested.

Nyerőgépen játszottam a garuda games nevű játék gépen . És nem bónuszbol nyertem nem is volt aktívalva semmilyen bónusz be fizettem és nyertem. Az ellenőrzést akkor kezdtem ellenőrizni miután le zárták a fiokom és emailba amit kérte teljesen be lett küldve minden

I played a slot machine on the game machine called garuda games. And I didn't win from a bonus, no bonus was active, I paid and won. I started checking after my account was closed and everything was sent to the email that you requested.

Nyerőgépen játszottam a garuda games nevű játék gépen . És nem bónuszbol nyertem nem is volt aktívalva semmilyen bónusz be fizettem és nyertem. Az ellenőrzést akkor kezdtem ellenőrizni miután le zárták a fiokom és emailba amit kérte teljesen be lett küldve minden