Mr. Thrills Casino - Il ritiro del giocatore è posticipato di quasi tre mesi.

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Dear sheldrake1988,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Could you please specify which bonus you played with?.If possible, please post a screenshot of your bonus history here.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hi so, thank you for your reply. I’ve never made a withdrawal from this casino previously and this was my first. my profile says it’s fully verified, I used the first welcome bonus upon registration and I beat the wagering requirements and my bonus money turned into real funds. I submitted the withdrawal back in November and still they haven’t processed it. I’ve sent numerous emails to the email support address and I havent had a reply.

this is the current display on my account and has been since November.

Thank you very much for your reply, sheldrake1988. When was the last time you attempted to contact the casino regarding this issue? Could you please forward all relevant correspondence between you and the casino to [email protected]? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Hi. So this was recently, and where I began to lost my patience with them. I’ve spoke to them in the region of 20-30 times and this is all you ever get from you. Withdrawal still pending after almost 3 months.

Dear sheldrake1988,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Hadi ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Hello sheldrake1988,

I am sorry to hear about your troubles. I am Hadi and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards

Hadi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.