Mr Bet Casino - Il ritiro del giocatore è ritardato a causa di problemi di verifica.

I played at this casino using deposit bonuses and won a jackpot. After fulfilling the bonus wagering requirements, I wanted to withdraw my winnings. The casino initiated a verification process and requested some documents from me. I sent the required documents via email and waited for confirmation. There were a few misunderstandings regarding the documents, but everything was eventually submitted correctly. The problem is that I've been waiting for over three months for my documents to be reviewed and for the withdrawal to be processed. This is the second time with this casino that the verification process has been prolonged and significantly delayed due to larger wins. I don't know what to do next.

Ich habe bei diese Casino mit EinzahlungsBoni gespielt und einen Jackpot gewonnen, dann hab ich Boni Auszahlungsbedingungen erfüllt und wollte Geld auszahlen lassen. Es wurde von Casino die Verifizierung gestartet und einige Dokumente von mir verlangt. Ich habe benötigte Dokumente per E-Mail geschickt und auf Bestätigung gewartet. Es war ein paar Missverständnisse mit Dokumente aber dann wurde alles gut eingereicht. Das Problem ist, dass ich warte schon über 3 Monate, bis meine Dokumente geprüft wird und Auszahlung durchgeführt wird. Es ist schon zweites Mal mit diesem Casino dass über grössere Gewinne die Verifizierungsprozess verlängert wird und daurhaft verzögert wird. Ich weiss nicht, was ich weiter tun soll.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mr.Bet.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that the main issue seems to be in verifying your residency?
• Could you kindly provide details regarding the types of documents you have submitted to the casino to verify your address?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas