Mr Bet Casino - Il ritiro del giocatore è stato posticipato.

On August 22nd, I requested a withdrawal of €3000 – without any bonus. Then they asked for verification documents that didn't even exist. After two weeks of discussions, they agreed that I could upload bank statements for the entire month of August and verified my account 48 hours later. Now I've been waiting for my withdrawal for over a week, with Mr.Bet telling me they're behind on it and can't give me an estimated time. Of course, in the meantime, they credited me with a €10 bonus, hoping I would block my withdrawal myself. Naturally, I haven't touched the bonus.

I'm just frustrated now, even though I've been a player there for over 5 years and have constantly verified my account.

Habe am 22.08. eine Auszahlung über 3000€ beantragt- ohne irgendeinen Bonus. Dann wollten sie Unterlagen zur Verifizierung die es gar nicht gegeben hat. nach zwei Wochen Diskussionen waren Sie damit einverstanden dass ich Kontoauszüge für den gesamten Monat August hochladen und haben mich 48 h später verifiziert. Nun warte ich seit über einer Woche auf meine Auszahlung mit Aussage von Mr.Bet: Sie sind hinterher und können mir keine Zeitangabe machen wann meine Auszahlung erfolgt. Natürlich haben sie aber zwischenzeitlich einen Bonus von 10€ gutgeschrieben in Hoffnung ich blockiere meine Auszahlung damit selbst. Habe den Bonus natürlich nicht angerührt.

Ich bin mittlerweile einfach nur frustriert und dass obwohl ich seit über 5 Jahren dort Spieler bin und mich schon immer wieder ständig verifiziert habe.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please attach a screenshot of your pending withdrawal?
• Do I understand correctly that you have successfully completed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Luckynreight,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila