Mr Bet Casino - Le vincite del giocatore sono state confiscate ingiustamente.

I deposited NZD $60 and claimed the 200% match bonus + 100 free spins on Book of Pyramids. I completed the wagering requirements fully — the system confirmed "Bonus Correction — Success" and credited my full win of NZD $4,007.18 to my withdrawable balance.

Immediately after, the casino MANUALLY deducted NZD $3,207.18 — leaving only NZD $800 — claiming a maximum win cap that was NEVER clearly disclosed before I played. The $10 minimum bet limit had repeated pop-up warnings — yet the $800 maximum win cap was only hidden behind a tiny "i" information icon, never clearly shown or highlighted at bonus activation or during play.

Additionally, the 100 free spins on Book of Pyramids EXPIRED and were NEVER used — yet they are still applying limits based on them. If the cap was real and active, the system would have never credited the full $4,007.18 in the first place. Manually deducting it AFTER confirming the win is retroactive enforcement of undisclosed terms — unfair practice.

I am requesting full payment of my legitimate winnings — NZD $3,207.18 — the amount wrongfully deducted after wagering was completed.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mr Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share with me the bonus offer marketing material that made you aware of the bonus?
• Where does the information about the free spin cap being the influence on your maximum winnings come from?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Pauj79,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru