MrPunter Casino - Il giocatore ritiene che il prelievo richiesto sia in ritardo.

Hello, my withdrawal is overdue. I was told two days ago that the withdrawal should be processed that day. Now it's two days later. I suspect this is a deliberate delay in processing the withdrawals. Perhaps you could help me communicate with the casino. The screenshot is from Monday at noon.

Thanks

Hallo, meine Auszahlung ist schon überfällig. Mir wurde vor zwei Tagen schon gesagt, dass die Auszahlung an dem Tag durchgeführt werden sollte. Nun sind wir aber schon zwei Tage später. Ich vermute hier eine beabsichtigte Verzögerung der Auszahlungen. Vielleicht können sie mir ja dabei helfen in der Kommunikation mit dem Casino. Der Screenshot ist von Montag Mittag.

Danke

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Dear ydecker0011,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello,

The casino specifies a timeframe of 3 business days. This period has now expired. As a result, the payout is now delayed for far too long. Furthermore, customer support is completely unhelpful. They won't even tell me what the problem is. They just keep saying that my money is safe and that the lengthy verification process is necessary to protect it. But that makes absolutely no sense to me. My money is safe when it arrives in my account, not when it's sitting in the casino's possession. It's an experience I wouldn't wish on any other player. Deposits are incredibly fast, but withdrawals take forever. There's a real lack of fairness here. I understand that withdrawals take longer than deposits, but this long is unacceptable!

Please help me get in touch with the casino. I'm missing a proper contact person there. Perhaps you can put me in touch with someone so that the issue gets escalated to higher levels and isn't just handled by bots in the live chat that always give the same standard answers.

Thank you

Hallo,

seitens des Casinos wird ein Zeitrahmen von 3 Werktagen vorgegeben. Diese Zeitraum ist abgelaufen. Aus dem Grund verzögert sich die Auszahlung jetzt zu lange. Desweiteren ist der Support überhaupt nicht hilfreich. Es wird mir nichtmal gesagt, woran es liegt. Es wird lediglich immer gesagt, dass mein Geld sicher sei und es die lange Prüfung als Schutz für mein Geld geben muss. Das macht für mich aber überhaupt keinen Sinn. Das Geld ist für mich sicher, wenn es bei mir ankommt und nicht wenn es bei dem Casino liegt. Es ist ein Erlebnis, dass ich keinem anderen Spieler so wünschen will. Einzahlungen sind super schnell und Auszahlungen dauern ewig. Da fehlt mir so etwas die Gleichberechtigung. Dass Auszahlungen länger dauern als Einzahlungen ist mir auch klar, aber so lange ist nicht normal!

Bitte helfen sie mir mit dem Casino zu vermitteln. Mir fehlt ein vernünftiger Ansprechpartner in dem Casino. Vielleicht können sie den Ansprechpartner vermitteln, damit die Verzögerung in die höheren Etagen kommen und nicht nur von Bots im Live Chat bearbeitet werden die immer mit den gleichen Standartantworten kommen.

Vielen Dank

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear ydecker0011,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Thank you in advance for your time and feedback.

Best regards,

Jean