MrQ Casino - Il processo di verifica del giocatore è ritardato.

I have been waiting over 4 months for verification. I have sent them every document under the sun, and more!. Now they are wanting a bank statement showing everything, and my full name and address. I have already sent them documentation which confirms my name and address. Thru don’t have a telephone number, and when they do reply to my emails, all I receive is a generic email? Can anyone please help. I have never had problems with verification elsewhere. The longest a verification process took elsewhere was 48 hours. Not nearly 4 months. It’s now getting beyond ridiculous. Any advice would be appreciated.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MrQ Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in and view the verification status of your account?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please list which documents you already provided and in which format?
• Are there any documents that are approved?
• Could you please share with me your communication with the casino regarding the issue? Send recent emails or chat transcripts to my email at [email protected], or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear ZarrC,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru