MyEmpire Casino - I prelievi dei giocatori sono ritardati.

Hello, I deposited €200 + €200 bonus at Myempire on November 5th and won €19000.

On the same day I started requesting withdrawals and after an 11-day waiting period, 3 x €500 were paid out on November 16th.

I have been waiting in vain for further withdrawals since November 16th, and they have not yet been processed. The casino states a 72-hour processing time, which is clearly not being met. Furthermore, the monthly withdrawal limit of €7000 stated in the terms and conditions is not achievable at this speed.

I request help to get Myempire Casino to at least adhere to the monthly withdrawal limit. I only played slots, and according to my profile, account verification is not required.

Hallo, ich habe am 5. November 200€ + 200€ Bonus bei Myempire eingezahlt und 19000€ gewonnen.

Am gleichen Tag habe ich angefangen Auszahlungen zu beantragen und nach 11 Tagen Wartezeit wurde am 16. November 3x 500€ ausgezahlt.

Jetzt warte ich seit 16. November vergebens auf weitere Auszahlungen die bisher nicht bearbeitet werden. Das Casino gibt eine 72 Stunden Bearbeitungszeit an, welche offensichtlich dauerhaft nicht eingehalten wird. Zudem ist das in den AGBs angegebene monatliche Auszahlungslimit von 7000€ nicht erreichbar in dieser Geschwindigkeit.

Ich bitte um Hilfe Myempire Casino zu bewegen wenigstens das monatliche Auszahlungslimit einzuhalten. Ich habe nur Slots gespielt und eine Verifizierung meines Accounts ist laut meinem Profil nicht notwendig.

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Dear Maruschka,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite common for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for the money to appear in your account. This delay may be caused by an unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history has been checked, your withdrawal has been approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards

Petra

Hello Petra,

I would like to point out that I already had to wait 11 days for my first withdrawals, and my latest withdrawals have now been pending for 12 days. Myempire Casino states a 72-hour processing time on its website. Furthermore, a monthly withdrawal limit of €7,000 is specified, which seems unattainable for me at this rate.

Hallo Petra,

Ich möchte darauf hinweisen dass ich bereits auf meine ersten Auszahlungen 11 Tage warten musste und meine neuen Auszahlungen jetzt seit 12 Tagen ausstehend sind. Das Myempire Casino gibt eine 72 Stunden Bearbeitungszeit auf ihrer Website an. Zudem wird ein 7000€ monatliches Abhebungslimit angegeben, welches für mich unerreichbar scheint in diesem Tempo.

Thank you for your reply and for providing the previous details, Maruschka.

To clarify the issue:

• Could you provide any additional communication you had with the casino rom Myempire Casino regarding the pending withdrawals? This can include screenshots, emails, or chat records. You can send me all the documents to: [email protected] or post your screenshots directly to the thread.
• Did you use the same payment method as before?

Thank you again for your cooperation.

I used the same method and the same crypto address for the payouts.

Ich habe die gleiche Methode und sie gleiche krypto Adresse verwendet für die Auszahlungen.

My payouts are still pending.

Meine Auszahlungen sind immer noch ausstehend.

Dear Maruschka

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Samko ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear Maruschka,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from MyEmpire Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear MyEmpire Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Dear Maruschka,

Thank you for contacting us.

We would like to deeply apologize for this delay caused. After information that we had from the verification team, it will be needed from your side to provide to us a recent Proof of Address in order for the verification to be completed and to receive your remaining funds as soon as possible.

Thank you so much for your cooperation and understanding.

Best regards,

MyEmpire Casino Team

Hello, I have already uploaded this proof of address. It would be great if you could review it promptly so that I can finally receive my payment.

Hallo, ich habe bereits diesen Andressnachweis hochgeladen. Es wäre nett wenn Sie diesen zeitnah prüfen können damit ich endlich meine Auszahlung erhalte.

Dear Maruschka and MyEmpire Casino,

MyEmpire Casino, thank you for your clarification regarding the verification requirements and for your engagement in resolving this case.

Maruschka, since you’ve already uploaded your proof of address, please let us know once the casino has reviewed it and updated the status of your withdrawal. I’ll continue to monitor the case to ensure everything proceeds smoothly.

My proof was rejected, so I uploaded another one.

Mein Nachweis wurde abgelehnt und ich habe nochmals einen neuen hochgeladen.

MyEmpire Casino, could you please check my identity and complete my verification? I've been waiting forever.

MyEmpire Casino, könnten Sie bitte den Nachweis prüfen und meine Verifizierung abschließen? Ich warte schon Ewigkeiten

Dear Maruschka and MyEmpire Casino,

Thank you for the update, Maruschka.

MyEmpire Casino, the player has confirmed that a new proof of address has now been uploaded after the previous one was rejected. I kindly ask you to review the newly submitted document and provide an update on the verification status and the expected next steps.

Thank you both for your cooperation.