MyEmpire Casino - Il bonus del giocatore è stato negato.

I made a deposit of 20 euros to get the 100 free spins on gates of olympus super scatter. So after I played the free spins and won some money, the balance was not credited to my account. I contacted support 3 times and they told me that I am not entitled to the bonus but they did not explain any reason. Fake promotion fake bonus and they ate the money they made me make a deposit of 20 euros just to eat it there is no bonus they say.

Έκανα κατάθεση 20 ευρώ για να πάρω τα 100 free spins στο gates of olympus super scatter. Αφού λοιπόν έπαιξα τα free spins και κέρδισα κάποια χρήματα, δεν πιστωθηκε το υπόλοιπο στον λογαριασμό μου. Επικοινώνησα 3 φορές με την υποστήριξη και μου είπαν ότι δεν δικαιούμαι το μπόνους αλλά δεν εξήγησαν κανέναν λόγο. Ψεύτικο promotion ψεύτικο μπόνους και φάγανε τα χρήματα με βάλανε να κάνω κατάθεση 20 ευρώ απλά για να τα φάνε δεν υπάρχει μπόνους λένε.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyEmpire Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you completed 40x free spin winnings wagering of the bonus?
• Can you access your bonus history and share a screenshot of the bonus and its status as displayed currently?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

So initially my bonus was stolen quite naturally. I have no access to it nor any record of my winnings, but fortunately for me there are the replays from Pragmatic Play which show with date and time that I had won (within the 100 free spins).

Secondly, the bonus really required a x35-x40 wagering requirement like all bonuses, the thing is that I never played it. I did the 100 free spins, I had a few wins (total of 40k euros) and while I finished them, it never displayed the message "congratulations, you have completed the free spins" it just got stuck, I never got the money I won, I contacted their support 10 times which is miserable and they ended up cancelling my bonus and saying that I am not entitled to it. If possible. The worst casino by far I have ever contacted and I have asked why they cancelled my bonus and they say they do not give more information. To summarize, I received the bonus when I made the deposit, I played the 100 free spins and then instead of getting the money and the wager bar appearing, I simply didn't get anything and it said "play now" in the active bonuses.

Αρχικά λοιπόν το bonus μου το έκλεψαν κανονικότατα. Δεν έχω καμία πρόσβαση όπως επίσης καμία καταγραφή στο ιστορικό μου σχετικά με τις νίκες , για καλή μου τύχη όμως υπάρχουν τα replay της Pragmatic play που αποδυκνειουν με ημερομηνία και ώρα ότι είχα κερδίσει (εντός των 100 δωρεάν περιστροφων).

Δεύτερον το μπόνους όντως ήθελε χ35-χ40 ποντάρισμα όπως όλα τα μπόνους, το θέμα είναι ότι ποτέ δεν το έπαιξα. Έκανα τα 100 free spins , είχα μερικές νίκες (σύνολο 40κατι ευρω) και ενώ τα τελείωσα δεν εμφάνισε ποτέ το μήνυμα "συγχαρητήρια ολοκληρωσατε τις δωρεάν περιστροφές" απλά κόλλησε, δεν πήρα ποτέ τα κερδισμένα χρήματα, επικοινώνησα 10 φορές με την υποστήριξη τους που είναι άθλια κ καταλήξανε να μου σβήσουν το μπόνους και να πουν ότι δεν το δικαιούμαι. Αν είναι δυνατων. Το χειρότερο casino με διαφορά έχω στείλει και έχω ρωτήσει ποιος είναι ο λόγος που ακύρωσαν το μπόνους μου και λένε ότι δν δίνουν περισσότερες πληροφορίες. Συνοψιζονταε λοιπον , το μπόνους το έλαβα οταν εκανα την καταθεση , επαιξα τα 100 free spins και μετά αντί να πάρω τα χρήματα και να εμφανιστεί το wager bar απλά δεν πήρα τίποτα και έγραφε "play now" στα ενεργά μπόνους

There are also conversations with support that tell me that supposedly my winnings will be in within 24 hours. Of course, I told them that in 24 hours the bonus time limit may expire and their answer was not to worry because they would take care of it. I have screenshots of many conversations where I ask for their help like a desperate person and they say the same automated messages in copy paste, they stole me completely without any justification and no answer about what happened to my winnings. Here is the photo with the winnings that the bastards stole

Υπάρχουν επίσης συνομιλίες με την υποστήριξη που μου λένε ότι τάχα μου θα μπουν τα κέρδη εντός 24 ωρών. Εγώ βέβαια τους είπα ότι σε 24 ώρες μπορεί να λήξει το χρονικό όριο του μπόνους κ η απάντηση τους ήταν να μην ανησυχώ γιατί θα το φρόντιζαν. Έχω στιγμιότυπα οθόνης με πολλές συνομιλίες που ζητάω σαν τον απελπισμένο την βοήθεια τους και αυτοί λένε τα ίδια αυτοματοποιημενα μηνύματα σε copy paste , με έκλεψαν κανονικότατα με καμία αιτιολόγηση και καμιά απάντηση σχετικά με το τι συνέβη με τα κέρδη μου. Οριστε και η φωτογραφια με τα κερδη που εκλεψαν τα πουτανας παιδια

Thanks for your reply and explanation of the situation.

Could you please share with me your communication with the casino where the casino informs you the winnings will be credited to your account? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I've sent you email

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Martina ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

It's been a while and I've decided that they stole my bonus.

Έχει περάσει αρκετός καιρός κ το πήρα απόφαση ότι μου έκλεψαν το μπόνους..

Dear Kingp125,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite MyEmpire Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and state the reason why the player didn't received his winnings from the promotion?

Thank you in advance for providing the information.

It's been 2 weeks and I still haven't received any response that covers me, either from the casino support or from you.

Έχουν περάσει 2 εβδομάδες κ ακόμα δεν έχω λάβει καμία απάντηση που να με καλυπτει, τόσο από το support του καζίνο όσο κ από εσάς.

Dear Kingp125,

Thank you for reaching out to us.

We are sorry to hear about your frustration.

We would kindly like to ask you to check your emails where we requested further details of the game in order to investigate your missing win.

Please provide us with all information which you are able to retrieve from your history.

Thank you for your understanding.

Kind regards,

Myempire Casino Team

I have also sent you an email with all the screenshots, I have a photo with the replays that show my winnings and yet in my profile when I click on balance history it does not show any of the winnings. But in the game within the replays it shows it. You ask me in the email to send you a bet ID that is not anywhere in my profile I have sent you everything and you are bothering me nothing has changed you just stole from me and I lost my bonus as well as my winnings

Έχω στείλει και email σε εσάς με όλα τα screenshot , έχω φωτογραφία με τα replays που δείχνουν τα κέρδη μου και παρόλα αυτά στο προφίλ μου όταν πατάω balance history δεν εμφανίζει κανένα από τα κέρδη. Στο παιχνίδι όμως μέσα στα replay το δείχνει. Μου ζητάτε στο email να σας στείλω bet ID που δεν υπάρχει πουθενά στο προφίλ μου σας τα χω στείλει όλα και με ταλαιπωρείτε δεν έχει αλλάξει τίποτα απλά με κλεψατε και έχασα το μπόνους μου όπως και τα κέρδη μου

Dear MyEmpire Casino Team, is there any update, please?

And even though I repeatedly asked the live support char more than 10 times to solve the problem, all I received were automated answers that you copied. Supposedly the problem would be solved if I deleted the cookies & cache. I did it and then you told me to wait 24 hours and then after 24 hours the bonus and the money I was supposed to get disappeared. Your support, after excessive inconvenience asking me to wait more than 40 minutes and asking again for bet ID and other such nonsense, told me to send an email that I didn't even get a clue through your email. I hope casinoguru takes this particular unfair incident into account and the rating of the scammers is reduced

Και παρόλο που ζήτησα επανειλημμένα πάνω από 10 φορές στο support live char για την επίλυση του προβλήματος το μόνο που δέχτηκα ήταν αυτοματοποιημενες απαντήσεις που τις αντιγράφετε. Υποτίθεται θα λυνόταν το πρόβλημα αν έσβησα τα cookies&cache. Το έκανα και μετά μου λέγατε να περιμένω 24 ώρες κ μετά αφού πέρασαν οι 24 ώρες εξαφανίστηκε το μπόνους και τα χρήματα που έπρεπε να πάρω. Το support σας έπειτα από υπερβολική ταλαιπωρία ζητώντας μου να περιμένω πάνω από 40 λεπτά και ζητώντας πάλι bet ID και άλλες τέτοιες χαζομάρες, μου είπε να στείλω email που μέσω του email σας δεν έβγαλα καν άκρη. Ελπίζω η casinoguru να λάβει υπόψιν της το συγκεκριμένο άδικο περιστατικό και να μειωθεί η αξιολόγηση των απατεώνων

Dear Kingp125,

I am truly sorry to hear how frustrating this has been for you!

Is there any chance you can prove that you have received and played with the bonus and how much you have won?

Dear MyEmpire Casino, can you please send me ([email protected]) player´s game log? There should be all the information needed.

Thank you so much in advance for cooperation

Well, first of all, as you can see in the first screenshot on 3.10.25 in the replays, it clearly shows that I scored some victories.

The tampered history shows nothing about the bonus and the games I played, they edited it to make it look like I didn't play.

Even though I had used up all 100 free spins of the bonus, it just said "play now" and was stuck. So I contacted the dirty customer service who told me to wait 24 hours and that it would be resolved automatically, which never happened.

Λοιπόν αρχικά όπως βλέπετε στο πρώτο screenshot στις 3.10.25 στα replay φαίνεται ξεκάθαρα ότι σημείωσα κάποιες νίκες.

Το πειραγμένο ιστορικό δεν δείχνει τίποτα σχετικά με το μπόνους και με τα παιχνίδια που έπαιξα, το επεξεργαστήκαν ώστε να φαίνεται σαν να μην έπαιξα.

Ενώ είχα τελειώσει και τα 100 free spins του bonus αυτό απλά έγραφε "play now" και είχε κολλήσει. Έτσι επικοινώνησα με την βρώμικη εξυπηρέτηση η οποία μου είπε να περιμένω 24 ωρες κ πως θα επιλυθεί αυτόματα πράγμα το οποίο δεν συνέβη ποτε

Dear All,

Thank you for your reply and clarification.

Please be informed that we forwarded all information to the relevant department which will further review your claim.

We will contact you as soon as possible with further information regarding your case.

We thank you for your patience and understanding.

Kind regards,

Myempire Casino Team

As you can see, the dirty support promised that the bonus would not expire, that I should wait 24 hours and that I would receive my winnings. Apparently, however, they were just making fun of me and ended up disappearing both the winnings and the bonus. While they clearly said in the messages that it was an issue that would be resolved in 24 hours and I would get my money. In short, myempire is about scammers and people who steal money from people with fake promotions, they ask you to make a deposit to get a bonus and either you will not receive the bonus or you will not receive the money if you win, an unfair, dirty casino that I hope the money they steal from people goes to medicines and doctors. I insist that no one ever joins these sons of bitches and thieves who get rich with fraud and deposits their money. I'm amazed how casinoguru has such a good rating at such an unfair casino.

Όπως βλέπετε το βρώμικο support υποσχόταν πως το bonus δεν θα λήξει, να περιμένω 24 ωρες και πως θα λάβω τα κέρδη μου. Από ότι φαίνεται όμως απλά με κορόιδευαν και κατέληξαν να εξαφανιστούν και τα κέρδη και το bonus Ενώ ξεκάθαρα στα μηνύματα έλεγαν πως είναι ένα issue το οποίο σε 24 ωρες θα έχει λυθεί κ θα πάρω τα χρήματα μου. Με λίγα λόγια το myempire προκειτε για απατεώνες και ανθρώπους οι οποίοι κλέβουν χρήματα από τον κόσμο με fake promotions , ζητάνε να κάνεις κατάθεση για να πάρεις μπόνους κ είτε δεν θα λάβεις το μπόνους είτε δεν θα λάβεις τα χρήματα αν κερδίσεις, ένα άδικο βρωμιαρικο καζίνο που εύχομαι να τα φάνε σε φάρμακα κ γιατρούς τα χρήματα που κλέβουν από τον κόσμο. Επιμένω να μην ξαναμπεί κανένας σε αυτούς τους πουτανας γιους και κλέφτες που πλουτίζουν με απάτες και να καταθέσει τα χρήματα του. Απορώ πως το casinoguru έχει τόσο καλή αξιολόγηση σε ένα τόσο άδικο καζινο

Dear Kingp125,

I completely understand how frustrating this situation must be for you. Thank you for your patience while we work on resolving it.

Dear MyEmpire Casino Team,

May I kindly ask you to expedite the process and keep us informed of any updates? Your timely response would be greatly appreciated by all parties involved.

Thank you very much for your cooperation.

Dear All,

Thank you for your reply.

Please be assured that we marked the case with priority and the missing win will be investigated as soon as possible.

We will contact you directly as soon as we receive further updates on this matter.

Thank you for your patience and understanding.

Kind regards,

Myempire Casino Team

As 20 days have passed since the incident, I do not accept to believe any "priority" and I do not believe that you will contact me, the matter will simply be forgotten, you did exactly the same thing 20 days ago. I demand that something be done immediately, otherwise I want Casinoguru to accept my bad evaluation of the dirty, unfair casino of the bad hour that even if the problem is resolved, I have lost 20 days of my life and I have suffered excessively with your nonsense, 0/10 really

Καθώς έχουν περάσει 20 μέρες από το συμβάν δεν αποδέχομαι να πιστέψω καμία "προτεραιοτητα" και δεν πιστεύω ότι θα επικοινωνήσετε μαζί μου απλά το θέμα θα ξεχαστεί, το ίδιο ακριβώς κάνατε πριν 20 μέρες άλλωστε. Απαιτώ να γίνει κάτι άμεσα διαφορετικά θέλω η Casinoguru να δεχτεί την κακή αξιολόγηση μου ως προς το βρωμιαρικο άδικο καζίνο της κακιάς ώρας που ακόμα και να επιλυθεί το πρόβλημα εγώ έχω ξενερώσει έχω χάσει 20 μέρες από την ζωή μου κ έχω ταλαιπωρηθεί υπερβολικά με τις μαλακιες σας, 0/10 πραγματικα

Dear Kingp125,

I completely understand how upset and frustrated you must feel, and I’m truly sorry for the situation you’re facing.

Dear MyEmpire Casino Team,

Could you please make this case a priority and provide us with an update as soon as possible? Your prompt attention to this matter would be greatly appreciated.

Thank you very much for your cooperation.

Dear All,

We would kindly like to apologize for the delay. We understand the frustration.

However, we would kindly like to ask you for a little bit of patience in order for us to be able to investigate the case.

Please be assured that we are working with priority on retrieving all information.

We thank you for your understanding.

Kind regards,

Myempire Casino Team

Dear MyEmpire Casino Team,

Thank you very much for the update!

We would appreciate it if you could kindly prioritize this case and inform us as soon as possible once there is any progress. Thank you in advance for your time and assistance.

3 weeks is not a little. You have simply forgotten the issue and are not paying attention. We know very well what is happening to us and it was clear from the beginning that you are scammers. Normally it should have been resolved in a day. So I immediately request that rating points be removed from the scammers who are making fun of me and making me wait for them again.

3 εβδομάδες δεν είναι λιγο. Απλά το έχετε ξεχασμένο το θέμα κ δεν δίνετε σημασία. Ξέρουμε καλά τι μας γίνεται και φάνηκε εξαρχής ότι είσαστε απατεώνες. Κανονικά σε μια μέρα θα έπρεπε να έχει επιλυθεί. Λοιπόν ζητώ άμεσα να αφαιρεθούν πόντοι αξιολόγησης από τους απατεώνες που με κοροϊδεύουν και με βάζουν πάλι να τους περιμένω.

Dear All,

Thank you for your reply.

We are deeply sorry for the delay in your case.

Please be informed that we are pushing with high priority for the provider to provide us further information of your claim.

We are awaiting the findings in the nearest time.

We thank you for your patience and understanding.

Kind regards,

Myempire Casino Team

I have given you the findings and you can also see them from my replays.

Σας έχω δώσει τα ευρήματα και μπορείτε να τα δείτε και από τα replays μου

Dear MyEmpire Casino Team,

are there any updates please?

Dear All,

We are happy to inform you that your missing win has been added to your account.

We thank you for your patience in this case.

Kind regards,

Myempire Casino Team

You only added 27.88 while the total win was over 40 euros and I sent you an email. You are truly incredible scammers.

Προσθέσατε μόνο τα 27.88 ενώ ήταν πάνω από 40 ευρώ η συνολική νίκη και σας το έστειλα και σε email. Πραγματικά είσαστε απίστευτοι απατεώνες

MyEmpire Casino Team,

could you please explain why only 27.88 have been credited to player´s account ?

thank you very much in advance

Dear Martina,

We would kindly like to ask you to check your emails where we provided additional proof that the missing win amount is the correct amount.

Thank you in advance.

Kind regards,

Myempire Casino Team

The thing is that I have uploaded a screenshot both here and in the emails I have sent you. The replays and the date they show do not only have one win on that specific day and time, there was a win x58 (11.71€) and beyond that some other payments. You are big scammers and thieves I hope you are closed soon

Το θέμα είναι πως έχω ανεβάσει ένα screenshot τόσο εδώ όσο και στα email που σας έχω στείλει. Τα replays και η ημερομηνία που δείχνουν δεν έχουν μόνο μια νίκη την συγκεκριμένη ημέρα κ ώρα, υπήρχε ένα win x58 (11.71€) και πέρα απαυτο κάποιες ακόμα πληρωμές. Είσαστε μεγάλοι απατεώνες και κλέφτες σας εύχομαι να σας κλείσουν σύντομα

Dear Kingp125, We are currently discussing the issue with the casino team, and there are still a few aspects that remain unclear to us.

Thank you for being so patient.

Nothing is unclear, the screenshot clearly shows that there was another victory.

Τίποτα δεν είναι ασαφές το screenshot το δείχνει ξεκάθαρα ότι υπήρχε κιαλλη νίκη

Dear all,

Thank you for your patience.

We kindly inform you that the relevant team is checking your request with urgency and we will have updates for you as soon as possible.

We truly thank you for your understanding to the matter.

Best regards,

MyEmpire team

Dear MyEmpire Casino Team,

Thank you very much for the update!

We would appreciate it if you could kindly prioritize this case and inform us as soon as possible once there is any progress. Thank you in advance for your time and assistance.

Dear all,

Thank you for your reply,

Dear Martina,

we would kindly like to ask you to check your emails where we provided further information regarding this case.

Dear KingP125,

according to your message you are referring to another missing win. Please be informed that we checked your missing win according to the details you gave us. In case you are referring to another missing win in another game round we would kindly like to ask you to provide us further information in order to investigate your claim:

- Name of the Game

- Game Provider

- Your balance before the bet

- Time of the bet

- Bet amount

- Win amount

- Bet ID

Thank you in advance.

Best regards,

MyEmpire team

In exactly the same game and in exactly the same replays it shows the second lost victory. Don't bother me anymore I'm completely exhausted with the ass casino I've given you all the information and on and in an email and everything

Ακριβώς στο ίδιο παιχνίδι κ ακριβώς στα ίδια replays δείχνει την δεύτερη χαμένη νίκη. Μην με κουράζετε άλλο έχω ξενερώσει τελείως με το κωλοκαζινο σας έχω δώσει όλες μα όλες τις πληροφορίες κ επάνω κ σε email κ τα παντα

Dear Kingp125,

I completely understand your frustration.

Dear MyEmpire Casino,

I’ve replied to your email. Please check it at your earliest convenience.

Dear KingP125,

Thank you for your reply.

Could you please clarify which exact amount is still missing as you are referring to several missing payments still.

Best regards,

MyEmpire team

First of all, I kindly ask you to communicate in a respectful way. Any other response from you written in such a tone as above could lead to your complaint being rejected and even your being banned from our forum.

I understand that you have been angry and frustrated, but please keep in mind, we are trying to help you, not the other way around. If you believe that other services are more suitable to provide you with more help, you are free to do so.

Dear MyEmpire Casino, the amount the player won is 11.71€. you can see it in the second screenshot in the very first message in the thread. Can you please verify it and send it to the player?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear all,

We would like to keep you'll informed for further investigation as per Kingp125's concerns for missing win of 11.71 EUR, we have escalated missing win related to 11.71 EUR, to the providers and we are still awaiting for an update from the provider. Therefore, we believe we should be able to share an update with you as soon as possible.

We sincerely appreciate your patience during this time. Thank you for your understanding. 

Kind regards,

MyEmpire Casino team.

He really conquered disgust.

Κατέκτησε αηδία πραγματικα

Dear Martina,

We have sent an email to you with further explanation from the provider.

We look forward to your update.

Kind regards,

MyEmpire Casino team.

Dear MyEmpire Casino,

The email has been sent to you. Can you please check it? Thank you

No email arrived, neither in spam nor anywhere else, the conversation we had via email went unanswered.

Δεν ήρθε κανενα email ούτε στα ανεπιθύμητα spam ούτε πουθενά η συζήτηση που είχαμε μέσω email έμεινε χωρίς απαντηση

Dear Martina,

Thank you for your time and patience.

We have replied to your email.

We are looking forward for your update.

Kind regards,

MyEmpire Casino team.

Lies, you haven't answered me anywhere and this has all become a disgrace.

Ψέματα, δεν μου έχετε απαντήσει πουθενά κ κατάντησε αηδία όλο αυτό

Send a screenshot with the answer, you're lying, I checked the email again, you haven't answered me since 2 months ago

Στείλτε ένα screenshot με την απάντηση λέτε ψέματα έψαξα πάλι το email δεν μ έχετε απαντήσει από 2 μήνες πριν

Dear Kingp125,

I am sorry for misunderstanding!

We are currently discussing the issue with the casino team, and there are still a few aspects that remain unclear to us, that´s why we keep exchanging the emails..

Thank you for being so patient.