MyEmpire Casino - Il prelievo del giocatore viene ritardato e le vincite vengono bloccate.

I won more than €30,000 on 03/10/2025 on Myempire.

On 21/10/2025 I only received a first payment of €2,400, leaving a balance of €24,000 still to be paid (something was replayed in the meantime, I was waiting).

Since then, the casino has continued to request numerous verification documents for months. I've submitted everything requested, and the last document has been pending verification for over four months, with withdrawals completely blocked.

In the meantime, I'm receiving promotional emails encouraging me to continue playing, but I can't withdraw my winnings.

I have always cooperated with support and provided every document requested.

At this point, I simply ask that the casino honor its obligations and complete the payment of the remaining balance of €24,000.

Ho vinto più di 30.000€ il 03/10/2025 su Myempire.

il 21/10/2025 ho ricevuto solo un primo pagamento di 2.400€ lasciando un saldo di 24.000€ ancora da pagare (qualcosa è stato rigiocato nel frattempo aspettavo).

da quel momento il casinò ha continuato a richiedere numerosi documenti di verifica per mesi. Ho inviato tutto ciò che mi è stato richiesto e l’ultimo documento risulta in verifica da oltre 4 mesi con i prelievi completamente bloccati.

Nel frattempo ricevo e-mail promozionali che mi istigano a continuare a giocare, ma non posso prelevare il saldo della vincita.

Ho sempre collaborato con il supporto e fornito ogni documento richiesto.

A questo punto chiedo semplicemente che il casinò rispetti i propri obblighi e completi il pagamento del saldo rimanente di 24.000€.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyEmpire Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your payouts were blocked?
• Could you please list which documents you were asked to provide so far?
• Have you made successful payouts even before this big win?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas