MyEmpire Casino - Le vincite dei giocatori sono ancora in ritardo.

Hi, I won €26,400 at Myempire and have had pending withdrawals since January 28th, but they haven't been processed. I've provided all the requested documents, but nothing has happened. Despite contacting the VIP manager multiple times, I've only received responses like "it will be processed as soon as possible," but nothing is actually happening.

I won with real money and didn't have to use a bonus. I only played slots.

Hi ich habe im Myempire 26400€ gewonnen und habe seit 28. Januar ausstehende Auszahlungen und es wird nicht bearbeitet. Ich habe auch alle angeforderten Dokumente zur Verfügung gestellt und auch hier passiert nichts. Bei Mehrfachem Kontakt mit dem VIP Manager kamen Antworten wie "es wird so schnell wie möglich bearbeitet" aber passieren tut nichts.

Ich habe mit Echtgeld gewonnen und musste keinen Bonus verwenden. Ich habe nur Slots gespielt.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyEmpire Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any previous successful payouts from the casino?
• Could you please list which documents you provided to the casino and in which format?
• Could you please share with me your most recent communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas.

The casino received the following from me:

Proof of address: Bank statement as PDF

ID card + face scan

Selfie with ID and casino website in the background.

These are my first payouts here.

Hallo Tomas.

Das Casino hat von mir erhalten:

Adressnachweis: Kontoauszug als PDF

Ausweis + Gesicht Scan

Selfie mit Ausweis und Casino Website im Hintergrund.

Das sind meine ersten Auszahlungen hier.

This is now displayed in my account. I can no longer see whether my documents are approved, rejected, or still under review. However, withdrawals are still blocked. I expect a quick resolution to this problem. It's unacceptable that this process takes several weeks when I provide all the necessary documents immediately. This is a deliberate delaying tactic.

jetzt wird im Account das angezeigt. Ich kann also nicht mehr sehen ob meine Dokumente genehmigt, abgelehnt oder noch in Prüfung sind. Aber Auszahlungen sind immer noch gesperrt. Ich wünsche mir eine schnelle Lösung des Problems. Es kann nicht sein dass dieser Vorgang mehrere Wochen dauert wenn ich direkt alle Dokumente bereitstelle. Das ist geplante Verzögerungstaktik

No new updates, everything remains the same.

Keine neuen Updates alles gleich geblieben.

Dear Honeywife,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

I'm still waiting for my documents to be confirmed. This process has now been going on for four weeks.

Ich warte immer noch auf die Bestätigung meiner Dokumente. Dieser Vorgang dauert nun schon 4 Wochen

Dear Honeywife,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from MyEmpire Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear MyEmpire Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in the player’s withdrawal due to pending verification.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Dear Honeywife,

Thank you for reaching out.

We kindly inform you that we are currently reviewing your request and the appropriate department has been notified and is actively addressing the matter regarding your case.

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Thank you for your patience and understanding.

Kind Regards,

MyEmpire Casino

Hello everyone,

thank you, MyEmpire Casino, for the update and for looking into this matter. Honeywife, we’ll wait for the casino’s next update regarding your withdrawal and verification.

Dear Honeywife,

Thank you for the patience.

We kindly inform you that the relevant department inform us that your account is verified .

Moreover,he appropriate department has been notified and is actively addressing the matter regarding your pending withdrawals.

We would like to assure you that we will notify you promptly once there is an update.

Kind regards,

MyEmpire Casino

Hello everyone,

great news, thank you, MyEmpire Casino, for the update and confirmation.

Honeywife, please let me know how the withdrawals progress and once you start receiving them.

Dear Honeywife,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I still owe €16,200. At least some payments were processed this month. Now I have to wait until next month to request further payments.

Ich habe noch 16200€ zu erhalten. Es wurde immerhin einige Auszahlungen diesen Monat bearbeitet. Jetzt muss ich auf den nächsten Monat warten um neue Auszahlungen zu beantragen.

Hello Honeywife,

thank you for your update and for letting us know about the partial payments. It’s good to hear that some of the withdrawals have already gone through.

Would it be alright with you that, once you receive the next withdrawals and everything seems to be proceeding smoothly, we temporarily close the complaint to help manage the large number of active cases? Of course, the complaint could be reopened immediately if any issues arise with the remaining balance.

Please let me know what you think.

Dear Honeywife,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Thank you for the patience.

We kindly advice you that the players withdrawals is all successfully completed, and there is no pending withdrawals.

Kind regards,

MyEmpire Team.

Hi, that's not entirely correct. I still owe €16,200. However, I can no longer submit any withdrawal requests this month and must wait until the next month. I would like to ask you to keep the complaint open until I have received the remaining amount.

Hi, das ist so nicht ganz richtig. Ich habe noch 16200€ zu erhalten. Allerdings kann ich keine Auszahlungsanträge mehr diesen Monat stellen und muss auf den neuen Monat warten. Ich möchte Sie bitten die Beschwerde geöffnet zu lassen bis ich den restlichen Betrag ausgezahlt habe.

Hello,

thank you for the updates. I acknowledge the information provided by both MyEmpire Casino and Honeywife regarding the withdrawals.

I will continue monitoring the situation and keep the complaint open until the remaining €16,200 has been received. Please provide an update once the next withdrawals can be submitted.

I have requested new payouts.

Ich habe neue Auszahlungen beantragt

Hello Honeywife,

thank you for the update, I appreciate you keeping me informed.

I’m glad to hear that new withdrawal requests have been submitted, and I’ll be waiting for further (hopefully positive) updates regarding their processing.

Please note that due to the holidays, I will most likely get back to you on Tuesday. In the meantime, feel free to share any updates if there is progress.

Thank you for your cooperation.

I received another €14,200.

Unfortunately, Myempire cancelled two withdrawal requests without explanation, which I have now resubmitted.

Ich habe noch 14200€ erhalten.

Myempire hat leider 2 Auszahlungsanträge ohne Begründung storniert, welche ich jetzt erneut gestellt habe.

Hello Honeywife,

thank you for the update.

Just so I’m clear on the current status, does this mean that around €2,000 still remains to be withdrawn?

If MyEmpire cancels any further withdrawal requests without explanation, please let me know right away and we can ask the casino for clarification.

Thank you for keeping me informed.

Hi Samuel, I made a mistake. I still owe €14,200.

Hallo Samuel, ich habe mich verschrieben. Es sind noch 14200€ die ich zu erhalten habe.

Hello Honeywife,

thank you for your clarification and for the update.

Just to get a clear overview, could you please confirm how much you have already withdrawn over the last month? This is important because the casino applies a monthly withdrawal limit of €7,000, which may be affecting the remaining payouts.

Thank you, I’ll wait for your update so we can continue monitoring the case.

Hi Samuel, last month MyEmpire fully met the applicable limits. This month, only €2000 has been paid out so far, and several withdrawals have been cancelled without reason.

Hallo Samuel letzten Monat hat MyEmpire die geltenden Limits vollständig erfüllt. Diesen Monat wurden bisher nur 2000€ ausgezahlt und mehrere Auszahlungen grundlos storniert.

Hello Honeywife,

thank you for the update and for the clarification.

Dear MyEmpire Casino,

could you please take a closer look at this situation and let us know why the recent withdrawal requests have been cancelled and what the current status of the remaining payouts is?

Thank you, I’ll be waiting for your response.

Hello, two more withdrawals from myempire were cancelled today without reason, after I had to wait another week.

This month is half over and I've only received €2000 so far, which is significantly below the limits and timeframes stated on the website.

Hallo es wurden erneut 2 Auszahlungen von myempire grundlos heute storniert nachdem ich wieder 1 Woche warten musste.

Dieser Monat ist zur Hälfte Rum und ich habe bisher nur 2000€ erhalten, dass ist deutlich unter den angegebenen Limits und Zeiten die auf der Website stehen

Another withdrawal was cancelled without reason. Apparently, Myempire is simply cancelling a portion of withdrawal requests during processing, forcing me to resubmit them, which delays the process by several days each time.

Eine weitere Auszahlung wurde grundlos storniert. Offensichtlich tut Myempire bei jeder Bearbeitung ein Teil der Auszahlungsanträge einfach stornieren damit ich sie wieder neu beantragen muss und es jedes Mal wieder um mehrere Tage verzögert wird

Dear Honeywife,

Thank you for contacting us.

We kindly inform you that your withdrawal is successfully completed.

Kind regards,

MyEmpire Team.

Only one payment was processed, and then you cancelled it again without reason. Do I now have to wait 7 days every time for a €500 payment, even though I requested three €500 payments and two of them were simply cancelled without explanation each time?

Es wurde nur eine Auszahlung bezahlt, den hast haben Sie wieder einmal grundlos storniert. Muss ich jetzt jedes Mal 7 Tage für eine 500€ Auszahlung warten, obwohl ich 3x 500€ beantragt habe und 2x 500€ einfach grundlos storniert werden jedes Mal?

Hello Honeywife,

thank you for the update.

Dear MyEmpire Casino,

the player reports that only one withdrawal was processed, while the remaining withdrawal requests were cancelled without clear explanation. The player also states that multiple partial withdrawals were originally submitted in line with the applicable limits, but cancellations appear to be causing repeated delays and resubmissions.

Could you please clarify:

• the reason why specific withdrawal requests were cancelled during processing,
• whether the cancellations are part of a standard payout procedure or due to any technical/compliance reason,
• and how the remaining balance will be processed going forward, including expected timelines and withdrawal structure.

Thank you, I will wait for your clarification so we can continue reviewing the case.

Dear Samuel,

Thank you for the reply.

We kindly inform you that all of the player’s withdrawals have been completed. Only two withdrawals remain pending from yesterday and today, and they will be processed shortly.

Kind regards,

Myempire

Hello, three payments of €500 were made yesterday. €11,200 is still outstanding.

Hallo, es wurden gestern 3x 500€ bezahlt. Jetzt sind noch 11200€ ausstehend.

Another payment has just been cancelled without reason.

Soeben wurde erneut eine Auszahlung grundlos storniert.