MyEmpire Casino - Le vincite dei giocatori sono ancora in ritardo.

Hi, I won €26,400 at Myempire and have had pending withdrawals since January 28th, but they haven't been processed. I've provided all the requested documents, but nothing has happened. Despite contacting the VIP manager multiple times, I've only received responses like "it will be processed as soon as possible," but nothing is actually happening.

I won with real money and didn't have to use a bonus. I only played slots.

Hi ich habe im Myempire 26400€ gewonnen und habe seit 28. Januar ausstehende Auszahlungen und es wird nicht bearbeitet. Ich habe auch alle angeforderten Dokumente zur Verfügung gestellt und auch hier passiert nichts. Bei Mehrfachem Kontakt mit dem VIP Manager kamen Antworten wie "es wird so schnell wie möglich bearbeitet" aber passieren tut nichts.

Ich habe mit Echtgeld gewonnen und musste keinen Bonus verwenden. Ich habe nur Slots gespielt.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyEmpire Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any previous successful payouts from the casino?
• Could you please list which documents you provided to the casino and in which format?
• Could you please share with me your most recent communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas.

The casino received the following from me:

Proof of address: Bank statement as PDF

ID card + face scan

Selfie with ID and casino website in the background.

These are my first payouts here.

Hallo Tomas.

Das Casino hat von mir erhalten:

Adressnachweis: Kontoauszug als PDF

Ausweis + Gesicht Scan

Selfie mit Ausweis und Casino Website im Hintergrund.

Das sind meine ersten Auszahlungen hier.

This is now displayed in my account. I can no longer see whether my documents are approved, rejected, or still under review. However, withdrawals are still blocked. I expect a quick resolution to this problem. It's unacceptable that this process takes several weeks when I provide all the necessary documents immediately. This is a deliberate delaying tactic.

jetzt wird im Account das angezeigt. Ich kann also nicht mehr sehen ob meine Dokumente genehmigt, abgelehnt oder noch in Prüfung sind. Aber Auszahlungen sind immer noch gesperrt. Ich wünsche mir eine schnelle Lösung des Problems. Es kann nicht sein dass dieser Vorgang mehrere Wochen dauert wenn ich direkt alle Dokumente bereitstelle. Das ist geplante Verzögerungstaktik

No new updates, everything remains the same.

Keine neuen Updates alles gleich geblieben.

Dear Honeywife,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

I'm still waiting for my documents to be confirmed. This process has now been going on for four weeks.

Ich warte immer noch auf die Bestätigung meiner Dokumente. Dieser Vorgang dauert nun schon 4 Wochen

Dear Honeywife,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from MyEmpire Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear MyEmpire Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in the player’s withdrawal due to pending verification.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Dear Honeywife,

Thank you for reaching out.

We kindly inform you that we are currently reviewing your request and the appropriate department has been notified and is actively addressing the matter regarding your case.

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Thank you for your patience and understanding.

Kind Regards,

MyEmpire Casino

Hello everyone,

thank you, MyEmpire Casino, for the update and for looking into this matter. Honeywife, we’ll wait for the casino’s next update regarding your withdrawal and verification.

Dear Honeywife,

Thank you for the patience.

We kindly inform you that the relevant department inform us that your account is verified .

Moreover,he appropriate department has been notified and is actively addressing the matter regarding your pending withdrawals.

We would like to assure you that we will notify you promptly once there is an update.

Kind regards,

MyEmpire Casino

Hello everyone,

great news, thank you, MyEmpire Casino, for the update and confirmation.

Honeywife, please let me know how the withdrawals progress and once you start receiving them.

Dear Honeywife,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.