MyStake Casino - Il ritiro del giocatore è stato posticipato a causa di un'indagine.

Hello dear Casinoguru team,

After successful verification and my initial withdrawal request on Tuesday, May 26, 2026, the withdrawal is currently not being processed due to an investigation. I cannot understand the reason for the investigation, as my account is verified and all game conditions have been met. I am still able to log in, however. When I asked how long the investigation would last, I was told that no statement could be made.

I don't know what to do and I'm asking for your help.

Greetings

Hallo liebes Casinoguru-Team,

nach erfolgreicher Verifizierung und erstmaliger Auszahlungsanfrage am Dienstag, den 26.05.2026 wird die Auszahlung aber wegen einer Untersuchung aktuell nicht bearbeitet. Die Ursache für eine Untersuchung kann ich nicht nachvollziehen, da mein Konto verifiziert und alle Spielbedingungen eingehalten wurden. Ich bin dennoch weiterhin dazu in der Lage, mich einzuloggen. Als ich fragte, wie lange die Untersuchung anhalten wird, erhielt ich die Antwort, man könne dazu keine Aussage treffen.

Ich weiß nicht, was ich tun soll und bitte euch um Hilfe.

Grüße

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila

Hello,

Thank you for your prompt and informative reply. I will wait the 14 days and then get back to you, or close the case if Mystake.com processes the payment by then.

Greetings

Hallo,

danke für Ihre schnelle informative Rückmeldung. Ich werde die 14 Tage noch abwarten und mich im Anschluss melden oder den Fall beenden, falls Mystake.com bis dahin die Auszahlung ausführen sollte.

Grüße

Dear Player, thank you for your response. Do you have any updates for us in relation to the payment? Additionally, could you please attach a screenshot of your pending withdrawal?

I look forward to your reply.

Dear Leonmesserblabla,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Attila,

Mystake has recently made a small payout. Due to the monthly limit, the payout has been paused. We'll see what happens next.

Hallo Attila,

aktuell hat Mystake ein wenig ausgezahlt. Aufgrund des monatlichen Limits wurde die Auszahlung angehalten. Wir werden sehen, wie es weitergeht.

Thank you for your response. Could you please provide us with an update on the current rate at which the payments are being processed? Additionally, could you please confirm the amount that you currently still need to withdraw and attach a screenshot of your pending withdrawals? Thank you in advance for your reply.