NaoBet Casino - L'account del giocatore è stato gestito in modo improprio.

Good morning, on December 31, 2025, I requested the indefinite exclusion of my gaming account due to gambling addiction. Up until now, my account was open, but they allowed me to play and deposit, losing approximately €300, all of which I had on my card.

I contacted live chat and they immediately closed my account.

I also asked if there was a possibility of receiving a refund since the account was still open despite the 2 emails sent on 12/31/2025 and they rejected it saying that it is not possible to have a refund after the bets have been placed

If you can help me, it's not fair that my account was still open, and allowed me to deposit.

Thank you

Buongiorno, in data 31/12/2025 ho richiesto l'esclusione a tempo indeterminato del mio conto gioco per ludopatia, ad oggi il mio conto era aperto mi hanno permesso di giocare e depositare e perdere circa 300euro, tutti quelli che avevo a disposizione sulla carta.

Ho contattato la live chat e mi hanno chiuso immediatamente il conto.

Ho anche chiesto se c'era la possibilità di ricevere un rimborso visto che il conto era ancora aperto nonostante le 2 email inviate il 31/12/2025 e me lo hanno respinto dicendo che non è possibile avere un rimborso dopo che le scommesse sono state piazzate

Se mi potete aiutare voi, non è giusto che il mio conto fosse ancora aperto, e mi abbia permesso di depositare.

Grazie

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with NaoBet Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• When was your account closed? When have you contacted live chat support? (date, time)
• Have you received any responses to your emails sent on 31/12/2025?
• When was the last time the casino allowed you to deposit? (date)

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.