Need for Slots Casino - L'account del giocatore è stato chiuso.

I requested a withdrawal a month ago. They asked for numerous documents, including proof of deposit (it was my third deposit and I had already withdrawn in the past). It was rejected at least 10 times, and after submitting proof via etherscan, it was finally approved. Subsequently, my account was verified (a month later). I requested a withdrawal again, but it was rejected and my account was closed for violating their terms and conditions, without specifying anything. I did nothing to violate their terms, and now they don't want to pay me my winnings.

Ho richiesto un prelievo un mese fa, mi sono stati chiesti molti documenti, fra i quali la prova di deposito (era il terzo deposito che facevo e in passato avevo anche già prelevato), rifiutata almeno 10 volte e dopo aver inviato anche la prova con etherscan, mi è stata finalmente approvata. Successivamente il conto é verificato (un mese dopo), richiedo il prelievo nuovamente, mi viene rifiutato e chiuso l’account per aver violato i loro termini e condizioni, senza specificare nulla. Non ho fatto nulla per violare i loro termini e ora non vogliono pagarmi le vincite.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Need for Slots Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas