Neon54 Casino - L'account del giocatore è bloccato, impedendo il prelievo.

I have the same problem as at Legiano Casino. This casino has a pending withdrawal, as shown in the screenshot, and my account balance seems to be around €200, but they blocked my account and told me to contact support, as I did with Samuel regarding Legiano Casino. I'm asking for your help in resolving this issue, thank you.

come sul casinò Legiano ho lo stesso Questo casinò Ho un prelievo in sospeso, come da screenshot e un saldo in account mi sembra sulle 200 € ma mi hanno bloccato l’account e mi hanno scritto di contattare l’assistenza come con Samuel per quanto riguarda il casinò L giano. Chiedo il vostro aiuto per risolvere questo problema grazie.

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Dear LelloX47,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Jean