OnlySpins Casino - Il ritiro del giocatore è stato posticipato.

Hi, I requested a withdrawal from this casino on February 3rd, but it hasn't been processed yet.

Given the obvious delay, I contacted support to inquire about the withdrawal, and on February 11th they told me to upload my documents for identity verification. I uploaded them on February 12th, but they still haven't been approved:

To summarize, it's been over 3 weeks since I requested the withdrawal and they still haven't approved my documents after 10 days, so I'd like this process to be expedited.

I hope you can help me, thanks in advance

Ciao, ho richiesto un prelievo su questo casino il 3 Febbraio, ma non è ancora stato elaborato.

Dato l'evidente ritardo, ho contattato l'assistenza per chiedere informazioni sul prelievo e l'11 Febbraio mi hanno detto di caricare i miei documenti per la verifica dell'identità. Li ho caricati il 12 Febbraio, ma ancora non sono stati approvati:

Riassumendo, sono passate più di 3 settimane da quando ho richiesto il prelievo e non approvano ancora i miei documenti dopo 10 giorni, quindi vorrei che queste procedure vengano velocizzate.

Spero possiate aiutarmi, grazie in anticipo

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Dear Spaffle,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Could you please advise which documents you have already submitted?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hi Kristina,

• No, this is my first withdrawal from OnlySpins.
• I uploaded all the required documents: ID, selfie with ID, and proof of ownership of the card used to deposit.
• I accumulated winnings playing Pragmatic slots using my real balance.

Thank you

Ciao Kristina,

• No, è il primo prelievo che richiedo da OnlySpins.
• Ho caricato tutti i documenti richiesti: documento d'identità, selfie con documento e prova di titolarità della carta usata per depositare.
• Ho accumulato le vincite giocando alle slot pragmatic usando il mio saldo reale.

Grazie