OnlySpins Casino - La richiesta del giocatore di chiudere l'account viene ignorata.

Good afternoon, on December 29th I requested the casino to close my account due to gambling problems. Far from closing my account, they continued offering me bonuses to keep playing. Since then, I have lost over €4,000 and they continue to ignore my requests to close the account. I haven't even received a response to my latest requests.

Buenas tardes, el 29 de diciembre solicité al casino el cierre de mi cuenta por problemas con el juego, lejos de cerrar mi cuenta continuaron ofreciéndome bonos para seguir jugando, desde entonces he perdido mas de 4000€ y continúan ignorando mis peticiones de cierre de la cuenta. De las últimas solicitudes ni siquiera obtengo respuesta.

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Dear Vrossi166,

Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. I checked the Responsible Gambling policy and I found this:

Self-exclusion request: You can contact the Support Service Team via e-mail at [email protected], and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

Have you attempted to contact the casino via the designated email address? When did you send the last account closure request? Please forward all account closure requests you sent to the casino to my email at [email protected].

Thank you very much for your cooperation.

Best regards,

Kristina

The last closure request was just yesterday; I've emailed you all the requests.

La última solicitud de cierre fue ayer mismo, te he mandado por correo electronico todas las solicitudes.