Opabet Casino - La richiesta di ritiro del giocatore è stata respinta.

Please, I won real money at this casino site, but when I submit a withdrawal request, my withdrawal number 695 euro is rejected.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear mks365,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Do I understand correctly that you didn't play with any bonuses?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

No, I played with my real money and checked my account and then verified all the documents

Casino

Thank you for your reply, mks365. Could you please attach a screenshot of your withdrawal history in this thread so we can review it?

Have you contacted the casino about this issue? If so, please forward all relevant correspondence between you and the casino to [email protected], or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

Dear mks365,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.