Pin-Up Casino - L'account del giocatore è stato chiuso e le vincite confiscate.

My Pin-Up account was permanently blocked and 24,000 AZN of real money winnings were confiscated.

The casino first claimed "bonus abuse" and later alleged "multi-account / device / household usage".

No factual or technical evidence has ever been provided.

Key facts:

- The jackpot was won using real balance funds.

- My account was fully verified (KYC approved).

- Deposits were accepted and gameplay was allowed.

- The alleged violations were only discovered after a large withdrawal request.

- The casino explicitly stated they are not obliged to provide evidence.

- The decision was declared final and further communication was refused.

This represents arbitrary and selective enforcement.

I request an independent review and the release of my legitimate winnings

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please advise whether there is any chance that you have indeed created more than one account at this casino?
• If there isn't, is there any possibility that someone from your household or using the same IP address has also created an account here?
• When exactly was your account created and when was it closed, please?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I don't have more than 1 account, and I don't have anyone on the same IP address as me. I don't remember the date of registration of my account, but this is the closing date of 19.12.2024

Hello User049,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you very much for your reply, User049. Could you please forward all relevant correspondence between you and the casino to [email protected]? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.