Pistolo Casino - La richiesta dei premi da parte del giocatore è in ritardo.

I earned over 850 diamonds... and you can get free spins for each level you advance in battle mode.

I got the first few levels, but from level 6 onwards I could no longer claim the free games... I'm now level 25 and would get 10 games per level, but it's not possible...

tried live chat

They say the error will be fixed but it will take over 2-3 months 😡

Ich hatte über 850 Diamanten erspielt.. und man kann im Kampf Modus für jedes aufgestiegen Level Freispiele bekommen.

die ersten paar Level bekam Ich spiele aber ab Level 6 konnte ich die freispie nicht mehr beanspruchen… bin jetzt Level 25 und bekäme 10 Spiel pro Level aber nicht möglich…

habe Live Chat probiert

die sagen der Fehler wird behoben aber das dauert schon über 2-3 Monate 😡

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pistolo Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain what the disputed amount of €8000 represents in this situation?
• When was the first time you noticed the issue and reported it to the casino support?
• Could you please share any evidence supporting your complaint, such as the communication with the casino admitting the issue occurred?
• Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Thank you for your patience, and stay safe.

Dear Michi123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru